heather dolson

Managed B2B sales accounts, overseeing onboarding, integration, and performance optimization. Collaborated with IT and Product Managers to refine internal SaaS products for improved sales performance and account engagement. Developed data-driven sales processes and partnered with marketing teams to drive client acquisition and retention.

Managed a portfolio of key accounts, ensuring long-term success and revenue growth. Led sales initiatives aligned with company objectives to increase market share. Assisted in the development and implementation of sales and business development strategies to enhance revenue streams.

Served as the primary liaison for key hotel account holders, ensuring service excellence. Led and managed the guest coordination team to streamline sales support and enhance customer satisfaction. Assisted in refining business development strategies to improve service offerings and customer retention.

Trained and mentored sales associates to improve performance and achieve revenue targets. Developed data-driven reports analyzing sales performance across multiple channels. Established and nurtured partnerships with hospitality stakeholders to expand sales opportunities.

Represented the company at industry events to drive brand awareness and increase sales. Created marketing and sales materials to support business development initiatives. Trained sales teams in best practices to enhance productivity and client acquisition.

Managed group sales and concierge accounts, ensuring superior client service. Developed relationships with VIP clients, providing personalized sales solutions. Resolved customer service concerns efficiently to maintain high client satisfaction.

Completed a Bachelor of Science degree with a focus on Hospitality Management. Gained comprehensive knowledge in various aspects of the hospitality industry, preparing for a career in management and operations.