Kayla Ortiz

I am a client success and operations professional with 5+ years of experience driving strategic process improvements, cross-functional initiatives, and measurable impact in high-growth startup environments. I hold a Master’s in Social Innovation for Sustainable Development and specialize in building operational roadmaps, financial models, and scalable frameworks to advance mission-driven initiatives.

At joe Coffee I led strategic initiatives and partner growth efforts—launching a virtual community with 30%+ active engagement, managing a $3M+ portfolio with 90%+ retention, and developing SOPs and trainings that improved team efficiency. I combine CRM analytics, KPI tracking, and cross-functional collaboration to translate quantitative and qualitative insights into executive-ready recommendations that prioritize high-impact work.