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Maryann N

@maryannn

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Project manager driving client-focused implementations and operational efficiency.

United States

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What I'm looking for

I seek roles where I can lead client implementations and cross-functional projects, optimize operations with CRM/automation, and deliver measurable improvements in efficiency and revenue.

I am a results-driven project manager with deep experience in strategic operations, client implementations, and cross-functional project execution. I have led corporate operational projects and multi-channel marketing initiatives, improving lead conversion by 40% and increasing renewals by 20% through streamlined processes and data-driven tracking.

I excel at configuring and optimizing CRM and marketing automation platforms (GoHighLevel, Salesforce, HubSpot), coordinating teams to deliver campaigns on time and on budget, and translating analytics into actionable insights that align operations, marketing, and revenue goals.

Experience

Work history, roles, and key accomplishments

Current

Strategy & Operations Lead

Current

Thrivemore AI

Jan 2025 - Present (1 year 2 months)

Owned a 25+ partner ecosystem, standardized CRM-driven intake and automation workflows, and improved partner execution consistency and revenue outcomes while strengthening escalation management and feedback loops with product and engineering.

Partner Operations Workflows Automation Escalation Management

Current

Account Manager, Demand Generation

Current

ThriveMore

Led multi-channel marketing projects and optimized GoHighLevel automations to improve lead conversion by over 40%, coordinating cross-functional teams to deliver campaigns on time and aligned with client objectives.

Demand Generation Email Marketing SMS Marketing GoHighLevel Campaign Management Social Media Lead Conversion

Manager, Partner Operations

BEEM

Jan 2022 - Jan 2025 (3 years)

Managed franchise and B2B partner operations during rapid growth, designed and implemented SOPs and repeatable workflows that reduced operational breakdowns and improved partner-driven revenue and support consistency.

Partner Management Franchise Operations Data Driven Decision Making Onboarding

Strategic Operations Manager

Beem

Aug 2021 - Aug 2022 (1 year)

Managed corporate operational projects including workflow design and process improvements, delivering measurable efficiency gains and aligning operations with marketing and revenue goals.

Workflow Design Process Improvement Operations Management CRM (Salesforce)Team Leadership Performance Tracking

Client Solutions Manager

Brandwatch

Oct 2020 - Aug 2021 (10 months)

Oversaw enterprise digital marketing and analytics projects, delivering actionable insights that optimized client project performance and ROI.

Client Success Digital Analytics Project Management Onboarding Reporting ROI Optimization

Consultant, Healthcare Operations

Allscripts Healthcare Solutions

Aug 2018 - Oct 2020 (2 years 2 months)

Led delivery for 20 enterprise healthcare clients in a regulated environment, conducting workflow and gap analyses and driving KPI-focused stakeholder reviews to mitigate operational and regulatory risk through go-live.

Healthcare Delivery Regulatory Compliance Project Delivery Stakeholder Management KPIs Risk Mitigation

Implementation Project Manager

Allscripts

Aug 2017 - Aug 2018 (1 year)

Directed end-to-end client implementation including onboarding, training and adoption, streamlining processes to increase renewals by 20%.

Onboarding Training Customer Success Cross Functional Collaboration

Analyst, Clinical Operations

IQVIA

Jan 2016 - Dec 2017 (1 year 11 months)

Supported pharmaceutical sponsors across a global CRO environment, tracked performance and compliance for 50+ clinical trial sites, and maintained audit-ready documentation in adherence to ICH GCP standards.

Clinical Operations Compliance Documentation Performance Tracking Reporting