Sabrina Starr

I am a customer-obsessed strategist with over a decade of experience driving retention, revenue, and results across SaaS, eCommerce, and service industries. I have managed portfolios valued at over $4 million, led DE&I initiatives that created real impact, and built scalable processes that support both clients and internal teams. My ability to thrive in ambiguity allows me to connect data with instinct and strategy with execution, ensuring clients remain engaged and outcomes are measurable.

Throughout my career, I have successfully driven client retention by optimizing onboarding, adoption, and renewal strategies. My efforts have resulted in a 20% increase in client retention rates through proactive engagement and customized onboarding strategies. I have collaborated with cross-functional teams to identify upsell opportunities, contributing to significant revenue growth, and have spearheaded marketing campaigns that boosted lead generation by 25% and web traffic by 30%.

My commitment to fostering organizational change through DE&I initiatives has not only improved employee engagement but also enhanced client satisfaction scores. I am passionate about delivering data-driven insights and performance analytics that empower teams to achieve their goals and exceed expectations.