Open to opportunities

Maureen Chesus

@maureenchesus

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Customer success leader driving product adoption, retention, and revenue expansion for enterprise SaaS clients.

United States

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What I'm looking for

I’m seeking a customer-success leadership role where I can scale processes, mentor teams, drive adoption and renewals, and collaborate cross-functionally in a data-informed, customer-centric culture.

I am a customer success leader with deep experience supporting enterprise and high-growth SaaS clients, serving as a single point of contact and trusted advisor to strategic accounts.

I was a founding customer success hire who built teams, processes, and playbooks, and I maintained a monthly average churn rate of 2% while owning onboarding, renewals, and expansion efforts.

I lead cross-functional initiatives to improve product adoption, customer education, and operational efficiency, and I have driven measurable ROI by analyzing customer data and tailoring success strategies.

I’ve worked across diverse industries—including education, government, quick service restaurants, and influencer partnerships—and I hold a BA in Drama, graduated Cum Laude, which informs my storytelling and relationship-building approach.

Experience

Work history, roles, and key accomplishments

Enterprise Client Success Manager

ClassWallet

Jan 2025 - Jun 2025 (5 months)

Served as the single point of contact for enterprise school district and government clients, driving product adoption and contract renewals while optimizing SMB playbooks to maximize client value.

Enterprise Account Management Renewal Management Process Optimization Customer Retention Cross Functional Collaboration

Customer Success Lead

PowerX

May 2024 - Oct 2024 (5 months)

Built trusted relationships with quick-service restaurant clients, led onboarding and tailored training, and analyzed electricity usage to deliver measurable ROI and improve customer experience.

Onboarding Customer Training Data Analysis ROI Measurement Account Management Cross Functional Collaboration

Enterprise Customer Success Lead

Resquared

Jan 2023 - Jan 2024 (1 year)

Managed the enterprise customer success team and top-logo accounts at a high-growth lead generation startup, maintaining a monthly average churn rate of 2% and sourcing expansion opportunities.

Leadership Account Management Onboarding Customer Lifecycle Management Cross Functional Collaboration

Customer Success Manager

Resquared

Jan 2021 - Jan 2023 (2 years)

Founded the customer success function, owned onboarding and renewals for Fortune 500 and S&P 500 accounts, and trained hires while establishing scalable department processes.

Customer Success Onboarding Renewals Strategic Account Management Process Development Stakeholder Management

Influencer Partnership Manager

Global Belly

Jan 2020 - Jan 2021 (1 year)

Built and managed culinary influencer partnerships to drive sales and brand awareness, facilitating corporate collaborations and custom product launches.

Partnership Development Campaign Management Strategic Consulting Project Tracking Brand Marketing

Customer Success Manager

Cookdash

Jan 2020 - Jan 2021 (1 year)

Led onboarding and implementation for new clients, identified pain points to enhance service quality, and collaborated with sales and operations to reduce churn.

Onboarding Implementation Cross Functional Collaboration Customer Insights Support Operations

Client Services Manager

Loop88

Jan 2014 - Jan 2015 (1 year)

Developed relationships with brands and agencies, led client onboarding and strategy meetings, and streamlined processes to ensure successful campaign delivery and high return business.

Onboarding Agency Management Project Coordination Process Improvement

Customer Support Manager

Tandem

Jan 2020 - Present (5 years 7 months)

Overhauled customer support operations, triaged and escalated bugs via Intercom, produced analytics reports on ticket trends, and developed customer-facing resources.

Customer Support Intercom Bug Escalation Analytics User Research