I am looking for a job that offers a collaborative and innovative company culture, where I can continue to drive adoption, revenue growth, and client satisfaction. I am seeking a role that allows me to utilize my skills in strategic partnerships, team management, and data analysis to make a significant impact on the company's success. I am also interested in opportunities for career growth.
BWLooking for a job
Brandon Williams
@brandonwilliams
Experienced Client Success Manager with a track record of driving adoption and revenue growth.
United StatesWhat I'm looking for
I am an experienced Client Success Manager with a proven track record of driving adoption, revenue growth, and client satisfaction. Over the course of my 10-year career, I have developed and executed data-driven strategies that have resulted in significant cost and time savings for Fortune 500 companies. I am skilled in establishing and maintaining strategic partnerships, managing teams, and mentoring CSMs to achieve exceptional results. My expertise lies in developing impactful client lifecycle strategies, onboarding programs, and optimized support processes.
In my previous role at Handshake, I successfully reduced clients' cost and time to hire by 50% through the implementation of OKRs, KPIs, and best practices. I also played a key role in driving value realization and renewal conversations, resulting in a 99% logo retention rate. At Mursion, I built and maintained strategic partnerships for tier one clients, leading to a 35% increase in NDR and a 20% reduction in churn. I have also directed complex full-stack data science and cybersecurity projects at Blue Orange Digital, achieving a 95% on-time, on-budget project delivery rate.
I am a data-driven strategic thinker, adept at transforming data into customer value. I have a proven ability to translate client goals into actionable KPIs and OKRs, effectively managing teams to achieve them. I am an excellent collaborator, skilled at communicating client needs to cross-functional teams, product development teams, and C-suite executives. With my proficiency in Salesforce, Hubspot, Gainsight, and other tools, I am able to streamline processes and effectively address and resolve client issues.
Experience
HA
Strategic Client Success Manager
Handshake
Developed and executed data-driven strategy sessions with C-level stakeholders of Fortune 500 companies, resulting in an average reduction in the clients' cost and time to hire by 50%. Drove value realization and renewal conversations with stakeholders utilizing Looker business analytics resulting in 99% logo retention. Consistently persuaded clients through new value driver initiatives, leading t
MU
Senior Client Success Manager
Mursion
Built and maintained strategic partnerships for tier one clients, managed a team of 6 CSMs, and under optimized support processes, reduced churn by 20% and increased net dollar retention (NDR) by 35% year over year. Developed revenue and adoption metrics/forecasts, coached an ACSM into a CSM role, and created client success playbook, resulting in a 65 NPS and 4.9 CSAT score.
BD
Client Success/Project Manager
Blue Orange Digital
Directed complex full-stack data science and cyber security projects, led global teams, achieved 95% on-time, on-budget project delivery, and maintained 100% logo retention with an average nnARR of 30%. Oversaw developer resource hiring/upskilling and reduced project overhead cost by 50% via procurement negotiation and outsourcing.
AD
Client Success Manager
AdvisorEngine
Led FinTech integration projects, drove adoption, renewals, and upsells, reducing churn by 40% and boosting net new annual recurring revenue (nnARR) by 15% year over year. Responsible for the training and onboarding of new CSMs, proficient in Salesforce, Hubspot, Gainsight, and other tools.
HO
Client Success Manager
Hobsons
Implemented EdTech product in 1,000+ schools, developed influential partnerships with schools and superintendents, and achieved a net new annual recurring revenue (nnARR) of 35% and 100% logo retention. Served as the voice of the client, capturing and cataloging user stories in Jira and handling customer calls and emails.
Tech stack
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Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
150k-200k USD
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