Open to opportunities

Vi Nguyen

@vinguyen3

Message

Customer Success leader driving enterprise SaaS adoption, retention, and revenue growth.

United States

Message

What I'm looking for

I seek a customer-success or operations role at an enterprise SaaS company where I can drive adoption, reduce churn, lead cross-functional programs, and scale playbooks for measurable ROI.

I am a Customer Success leader with 10+ years of experience scaling enterprise SaaS accounts, driving adoption, and reversing churn through data-driven strategy and tailored success planning.

I have led cross-functional initiatives for enterprise retail and consumer brands, partnering with C-level executives and technical teams to deliver measurable outcomes, secure renewals, and expand adoption across US, UK, and Canadian markets.

My achievements include mitigating over $1M in churn risk, increasing product adoption by 116%, driving 127% NRR for enterprise portfolios, and creating playbooks and health-monitoring systems that standardized operations and improved response time by 40%.

I hold a BS in Business Administration from USC and a PMP certification, and I bring hands-on experience with CRM, analytics, PLM and project management tooling to build scalable customer success programs that link KPIs to business value.

Experience

Work history, roles, and key accomplishments

Current

Lead Strategy & Operations Consultant

Current

Dishwise

Oct 2024 - Present (1 year)

Led pre-launch strategy, product roadmap prioritization, and operational foundation for an AI foodtech startup, delivering MVP-ready workflows, UI/UX feedback, and core brand and documentation assets.

Product Roadmap Feedback Documentation Go To Market Strategy

Customer Success Manager

Stylitics

Jan 2023 - May 2024 (1 year 4 months)

Stabilized and grew a $4M enterprise portfolio across US/UK/Canada, mitigating $1M+ churn risk, achieving 100% renewals, increasing product adoption 116%, and raising CSAT to 95%.

Enterprise CSM ROI Analysis Dashboarding Stakeholder Management

Project Manager, Product Operations

Yitty

Sep 2021 - Jan 2023 (1 year 4 months)

Directed GTM recovery and production strategy for the Yitty brand launch, recovering timelines and ensuring full assortment availability via split-shipping and expedited logistics.

Production Recovery Inventory Management

Associate Project Manager

FabFitFun

Nov 2020 - Sep 2021 (10 months)

Redesigned sourcing and vendor management during scaling, migrated operations to a PLM platform with 95%+ adoption, and delivered 25% revenue growth in new product lines while maintaining on-time seasonal launches.

Vendor Management Sourcing Cross Functional Collaboration Revenue Growth Supply Chain Coordination Change Management

Customer Success Manager

Rauch Brands

Jan 2019 - Oct 2020 (1 year 9 months)

Managed a $5.5M portfolio including enterprise clients, retained 100% of enterprise accounts, drove 127% NRR and $500K+ expansion revenue through structured account planning and upsells.

Account Management Net Revenue Retention Upselling Strategic Partnerships Contract Negotiation

Project Manager, Product Operations

Macy's

Mar 2016 - Jan 2019 (2 years 10 months)

Directed product strategy for private label brands generating $50M+ revenue, implemented systems that reduced meeting time 25% and drove $4M in annual sales growth through vendor and product strategy changes.

Product Strategy Vendor Management Systems Implementation Project Management Process Improvement