Open to opportunities

Chi Obie

@chiobie

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Customer Success leader who blends marketing ops and data analytics to drive retention and growth.

United States

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What I'm looking for

I’m looking for a customer success role where I can use data and clear communication to improve onboarding, deliver strong QBR insights, and strengthen retention. I thrive in fast-paced teams that value cross-functional collaboration and measurable customer outcomes.

I’m a customer success professional who builds long-term client relationships through clear communication, structured onboarding, and proactive account management. I focus on translating customer needs into actionable solutions that improve satisfaction and retention.

In my current role as a Customer Success Manager, I manage 25+ customer accounts and use CRM and performance tools to sustain account health and engagement. I’ve supported a 95% client retention rate and reduced time-to-launch by 25% by standardizing onboarding workflows.

I deliver monthly and quarterly business reviews (QBRs) by analyzing performance data and presenting insights that help clients grow. Through QBR-driven improvements, I increased average campaign ROI by 18% while partnering closely with cross-functional teams across marketing, analytics, and operations.

Before that, I coordinated marketing projects and improved campaign execution using tools like Canva, Wix, and HubSpot—driving a 30% lift in online engagement. Earlier, I led donor campaign work supporting 500+ campaigns, strengthening reporting accuracy and dashboarding so stakeholders could make better fundraising decisions.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Lawnline Marketing

Mar 2024 - Present (2 years 2 months)

Managed a portfolio of 25+ customer accounts, achieving 95% client retention using CRM and performance tools. Led onboarding and QBRs, reducing time-to-launch by 25% and improving average campaign ROI by 18%.

Customer Success Management CRM Management Client Onboarding QBRs Salesforce Data Analysis Stakeholder Management Performance Monitoring

Project Coordinator & Marketing

Holiday Hoops & ARTs

Jan 2023 - Jan 2024 (1 year)

Created and managed digital assets across Canva, Wix, and HubSpot, increasing online engagement by 30% across web and email channels. Improved HubSpot project tracking and asset organization, reducing administrative overhead by 20%.

Marketing Operations Digital Assets HubSpot wix Canva Project Coordination Reporting Campaign Execution

Client Success Manager I

Funds2Orgs

Dec 2021 - Jan 2023 (1 year 1 month)

Supported 500+ donor campaigns as a client-facing lead, improving data accuracy and tracking by 40% through Salesforce and Excel CRM operations. Streamlined reporting workflows to reduce turnaround time by 25% and delivered executive-ready dashboards for client updates and strategy.

& Customer Success Salesforce CRM Operations Reports And Dashboards SQL Data Accuracy In ATS Stakeholder Management Excel Data Analysis

Education

Degrees, certifications, and relevant coursework

Project Management Institute (PMI)

Certified Associate in Project Management (CAPM), Project Management

Activities and societies: 02/2026; topics include project lifecycle, Agile & Waterfall, risk, scheduling, and stakeholder management.

Certified as a Certified Associate in Project Management (CAPM) covering core project lifecycle concepts and project management practices.

Break Into Tech Program

Data Analytics Certificate, Data Analytics

Activities and societies: 120+ hours of hands-on training including SQL, Tableau, Excel, data analysis, and dashboards.

Earned a Data Analytics Certificate through the Break Into Tech program with hands-on training in SQL, Tableau, and dashboard reporting.

University of South Florida

Bachelor of Science, Integrated Public Relations & Advertising

Completed a Bachelor of Science in Integrated Public Relations & Advertising from the University of South Florida in May 2023.

HubSpot

HubSpot Digital Advertising Certification, Digital Advertising

Activities and societies: 5+ hours of training covering digital advertising fundamentals, campaign strategy, audience targeting, and performance measurement.

Completed the HubSpot Digital Advertising Certification with hands-on training in campaign strategy, audience targeting, and performance measurement.