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Jeffrey Akita

@jeffreyakita

Strategic operator with 10+ yrs aligning client needs with research outcomes and execution.

I’m a cross-functional project manager and client success partner with over 10 years of experience leading expert sourcing, onboarding, and research-driven engagements for SaaS, consulting, and enterprise clients. I’ve managed accounts with over $1.5M in ARR, led onboarding for 10,000+ users, and executed sourcing strategies that directly supported hedge fund, digital media, and retail transformation projects. With a background in both fast-paced startups and structured global teams, I excel at translating complex client goals into streamlined execution, mentoring junior team members, and collaborating across compliance, sales, and operations. I’m passionate about delivering value through clarity, speed, and informed decision-making.

Experience

Work history, roles, and key accomplishments

Territory Sales Representative

Hanesbrands Inc.

Jul 2023 - Feb 2025 (1 year 7 months)

Scoped and delivered apparel solutions for large institutional accounts. Managed cross-department coordination for timely delivery and strategic renewals.

Client Consultation Sales Cross Department Coordination Strategic Planning Account Management

Project Manager, Client Services

Nowsta

Jan 2022 - Jan 2023 (1 year)

Managed $1.5M+ in annual recurring revenue by aligning expert consultations with research objectives. Developed sourcing strategies that reduced post-launch escalations by 30% and coordinated with multiple teams to enhance client satisfaction.

Project Management Expert Sourcing Client Relationship Management KPI Tracking Cross Functional Collaboration

Team Lead, Customer Success

SocialMadeSimple

Jan 2021 - Jan 2022 (1 year)

Directed over 100 project activations and expert engagements while training junior team members. Implemented structured workflows to improve delivery timelines using HubSpot and Airtable.

Project Management Client Relationship Management HubSpot Airtable Team Leadership

Growth Account Executive

Frontify

Jan 2020 - Jan 2021 (1 year)

Scoped enterprise research needs and delivered tailored product demos. Partnered with Product on pricing strategy and negotiated enterprise contracts to support expert access.

Business Consulting Client Relationship Management Negotiation Product Demos RFP Alignment

Senior Account Executive

Yelp

Feb 2017 - Jan 2019 (1 year 11 months)

Generated $920K in digital advertising sales while managing client onboarding and campaign setup. Provided ongoing support to improve client engagement and retention using Salesforce.

Salesforce Client Relationship Management Digital Advertising Onboarding Campaign Management

Onboarding & Support Manager

Juno (Gett)

Nov 2015 - Nov 2016 (1 year)

Oversaw onboarding operations for over 10,000 drivers during rapid scale-up. Created scalable support workflows and partnered with Product to address engagement funnel issues.

Onboarding Support Management Workflow Creation Compliance Stakeholder Management