Kam User

Performing competent digital administration skills on Microsoft 365, CRM and Zoom, handling excel spreadsheets, delivering high quality IAG in employability skills, writing support resources via email, carrying out initial assessments and writing action plans, managing caseload actions and deadlines.

Handling complex calls, delivering exceptional customer service, providing information about valuations, fund transactions, and products, sending emails to financial advisors and customers, multitasking with inbound calls and emails, seeking guidance to investigate solutions, supporting administrative duties on Excel and data management software.

Building and maintaining professional relationships with external stakeholders, actioning administrative tasks using Microsoft 365, CRM, and booking systems, demonstrating organizational skills, independently managing tasks and deadlines, writing assessments, support emails, reports, and updating spreadsheets, arranging appointments, delivering support sessions.

Managing caseload, creating and maintaining secure relationships with service users remotely, consulting clients/professionals, supporting clients through action planning and goal-setting, organizing diary, engaging and negotiating with medical staff.

I supported individuals with independent living skills and integration into the community. I accomplished beneficial 1-to-1 support.

Providing support to individuals in their recovery, assisting with residential property sales, delivering quality customer service, providing technical support with the online portal, assisting with legal admin duties.