Open to opportunities

Daniel Abobana

@danielabobana

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Knowledgeable customer service professional with extensive finance experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service professional with extensive experience in the Finance and Hospitality industries. My journey has been marked by a commitment to maintaining customer satisfaction and contributing to company success. I specialize in quality, speed, and process optimization, ensuring that every interaction is handled with care and efficiency.

Throughout my career, I have demonstrated strong communication skills and the ability to establish rapport with clients. My experience includes roles in customer service support, executive assistance, and human resources, where I have honed my skills in multitasking, effective listening, and persuasive speaking. I am passionate about developing relationships and cultivating partnerships that drive business growth.

Experience

Work history, roles, and key accomplishments

Customer Service Call Support

Ensure Insurance Plc

Aug 2015 - Sep 2023 (8 years 1 month)

Handled customer inquiries via telephone, email, and video support. Resolved complaints, processed orders, and maintained accurate records. Engaged with customers on social media and collected feedback for service improvement.

Customer Support Order Processing Data Management Zendesk Freshdesk Communication Time Management

Executive Assistant

Evolve Hospitality UK

Oct 2013 - Jun 2015 (1 year 8 months)

Provided administrative support to the CEO and Senior Consultants, including calendar management, document management, and event coordination. Utilized various software tools for effective communication and project management.

Calendar Management Document Management Event Coordination CRM Management Microsoft Office Google Docs Teams Pipedrive PowerPoint Communication

Human Resources Intern

JD Wetherspoons

May 2013 - Aug 2013 (3 months)

Assisted in hiring processes, planned training sessions, and managed employee records. Analyzed reports to monitor engagement and compliance, advocating for staff and resolving conflicts.

Recruitment Employee Engagement Compliance Monitoring Conflict Resolution Data Analysis Communication HR Policies Microsoft Office

Customer Service Representative

First Generation Mortgage Bank

Jan 2011 - Feb 2013 (2 years 1 month)

Trained staff, provided customer care, and processed service orders. Improved sales and customer satisfaction through effective communication and service training.