Afsar Khuram

I am a confident and enthusiastic customer service advisor with years of experience in providing exceptional support to clients. My journey in customer service has equipped me with the skills to resolve inquiries swiftly and accurately, ensuring customer satisfaction at every interaction. I thrive in high-pressure environments and take pride in my ability to communicate effectively, whether over the phone, via email, or through live chat.

Currently, I work as a Customer Support Agent at TUI Travel, where I excel in resolving customer inquiries and de-escalating challenging situations. My role involves guiding customers through troubleshooting processes and collaborating with my team to enhance service quality. I have a proven track record of achieving KPIs and maintaining high levels of accuracy in my work, which reflects my commitment to delivering outstanding customer experiences.

Throughout my career, I have also gained valuable experience as a Customer Service/Administration Consultant, where I managed multiple projects and provided consulting-level support. My expertise in using various CRM tools, including Salesforce and Zendesk, has allowed me to streamline operations and implement cost-saving strategies. I am passionate about helping clients and continuously seek opportunities to improve my skills and contribute positively to my team.