Alexandra Szabo
@alexandraszabo
Dedicated customer service and sales professional with proven expertise.
What I'm looking for
I am a dedicated and experienced customer service professional with several years of experience in London, specializing in providing top-tier support across diverse industries. My proven track record as a Sales Advisor showcases my ability to engage customers, understand their needs, and deliver personalized solutions. I excel in high-pressure environments, resolving complex issues, and ensuring customer satisfaction.
Throughout my career, I have successfully supervised teams and offered concierge services for high-profile clients. My experience includes working at prestigious organizations where I managed customer interactions both face-to-face and remotely. I am skilled in multitasking, problem-solving, and maintaining a positive and empathetic approach to customer service, which has consistently resulted in high customer satisfaction ratings.
Experience
Work history, roles, and key accomplishments
Concierge
Mazars
Jul 2023 - Dec 2023 (5 months)
Provided personalized service to high-profile guests, ensuring exceptional satisfaction. Managed incoming calls and emails, reducing waiting times and improving customer experience. Performed administrative tasks using Microsoft Office tools while adhering to GDPR requirements.
Customer Service Agent
Transport For London
Aug 2022 - Dec 2022 (4 months)
Responded to customer inquiries via chat support, resolving complaints with professionalism. Collaborated with team members to ensure customer satisfaction and provided feedback for process improvement.
Inbound Call Handler
NHS Covid Line
Oct 2021 - Jul 2022 (9 months)
Handled customer service queries with a focus on accuracy and timeliness. Achieved a 97% customer satisfaction rating and maintained customer loyalty through follow-up calls.
Shop Supervisor
Ahimsa The Vegan Cafe
Nov 2019 - Jul 2022 (2 years 8 months)
Coached junior staff and developed strategic schedules to enhance productivity. Ensured compliance with health and safety regulations while maintaining high customer satisfaction rates.
Sales Advisor
Wonderduck Agency Ltd
Sep 2016 - May 2018 (1 year 8 months)
Delivered excellent customer service and resolved complaints to ensure satisfaction. Supervised staff and increased sales through effective client care and product presentations.
Store Supervisor
Maichai
Mar 2018 - Mar 2018 (0 months)
Supervised staff and maintained supplier relationships, achieving a 5% increase in store sales. Managed store operations with a focus on safety and compliance.
Education
Degrees, certifications, and relevant coursework
Nutrionist
Course, Nutrition
2023 - 2024
Currently pursuing a course to become a vegan vegetarian nutritionist, focusing on promoting healthy and sustainable living.
Eszterhazy Karoly College
Diploma, Web Development
2014 - 2016
Completed a diploma in web development, gaining skills in programming, design, and web technologies.
Eventus Business and Art High School
High School Diploma, Graphics Design
2006 - 2010
Achieved a high school diploma with a focus on graphics design, developing foundational skills in visual communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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