Marsha Carter

Acted as the primary point of contact for high-profile, sensitive tenancy cases, delivering tailored resolutions that balanced tenant needs with business priorities. Collaborated cross-functionally with legal, repairs, and executive teams to drive impactful outcomes and holistic case solutions. Responded rapidly to major incidents, providing on-the-ground support and coordinating emergency accommo

Delivered high-quality housing support in a fast-paced environment, managing escalated and complex resident enquiries across phone and email. Led the end-to-end processing of high-volume Mutual Exchange applications, meeting strict legal deadlines while creating new tenancy accounts. Maintained accurate and up-to-date resident records in the CRM system, ensuring data integrity and compliance.

Delivered frontline customer support across phone, email, and social media, acting as the first point of contact for tenants and external agencies. Resolved a high volume of diverse and sensitive enquiries, including cases involving social services and police. Diagnosed repair issues and raised work orders using Northgate v6, coordinating closely with internal teams and contractors.

Served as the first point of contact for all students, visitors, and employers, delivering high-quality support and detailed information. Managed the full learner lifecycle from registration to certification, ensuring compliance with external awarding bodies. Supported finance and procurement processes, including contractor invoicing and purchase requisitions.

Provided frontline support to customers across the UK, processing claims for unemployment and sickness benefits. Captured sensitive personal and financial information accurately using secure government systems. Conducted job search interviews and delivered tailored Advice & Guidance, supporting diverse client groups.

Acted as the university’s first point of contact, delivering a warm, professional, and inclusive experience to students, staff, and visitors. Managed day-to-day campus enquiries with efficiency and care, supporting a diverse community. Maintained organized filing systems, ensuring accurate record-keeping and easy retrieval of critical information.

A foundation in academic learning with a focus on critical thinking and communication.

Grade: Level 1 & 2

Core administrative skills including document handling, office systems, and professional communication.

Grade: 10 passes A–C

Achieved 10 passes at grades A–C, including core subjects like English and Maths.