Nadia Khanom

Delivered excellent donor care by maintaining swift, professional, and consistent communication. Managed and updated the donor database, tracking and processing donations. Utilized Stripe, Mailerlite, and WordPress to process donations, send monthly newsletters, and create web pages.

Conducted outbound and inbound calls, resolving queries from supporters via email and telephone. Sent personalized thank you letters and emails for donations received. Ensured all required information, including records of activities and outcomes, were recorded on Salesforce (CRM).

Conducted outbound and inbound calls, processing credit and debit card donations via telephone. Ensured the CRM N30 Cloud had updated data and records, maintaining accuracy and appropriateness of information. Managed and stored supporter information in line with GDPR, Fundraising Regulator guidelines, and other relevant legislative requirements.

Processed high volumes of income and inputted them into the income system (CRM). Resolved queries from supporters via email and telephone. Processed Gift Aid sponsorship forms received from the World's Biggest Coffee Morning.

Ensured all supporter information was managed and stored in line with GDPR, Fundraising Regulator guidelines, and other relevant legislative requirements. Processed letters to volunteers and older people using Docmail. Interviewed new volunteers for their roles and processed DBS checks on uCheck and DDC system.

Handled high-volume phone systems, scheduling and cancelling appointments, and greeting patients and visitors professionally. Organized and booked transport and interpreters for patients, and sent out appointments and general correspondence letters. Maintained and monitored the practice's appointment system, conducted opening of additional office locations, and managed medical transcription.

Answered queries from customers via phone calls and face-to-face interactions. Responsible for taking cash and card payments. Managed stock, including steaming clothes, tagging, pricing, and transferring items to other department stores.

Managed cash and card payments, ensuring till balances. Responsible for training and developing in-store staff, organizing rotas, and dealing with staff issues including holidays and overtime attendance. Catalogued stock and performed inventory checks, ensuring displays were checked and replenished.

Pursued a Bachelor of Science in Psychology with Counselling Skills, gaining a comprehensive understanding of psychological theories and therapeutic practices. Developed strong analytical and interpersonal skills applicable to human behavior and support roles.

Completed a Higher Education Diploma in Social Work, focusing on the principles and practices of social welfare. Acquired essential skills for supporting individuals and communities through various social challenges.

Grade: A-C

Achieved 9 GCSEs with grades A-C, building a solid academic foundation across a range of subjects. Developed foundational knowledge and critical thinking skills.