Tauseef Chowdhary

Delivered exceptional support to customers for NHS vaccination inquiries, managing a high volume of calls daily while maintaining a 95% satisfaction rate.
Guided vulnerable customers through complex processes, ensuring clarity and understanding of services offered, contributing to enhanced customer loyalty.

Managed a busy incoming line of 50+ calls per day signposting vulnerable patients on latest guidance of vaccinations.
Built rapport, showed empathy, and probed patients for managing appointments.

Oversaw a team of customer service agents, achieving service delivery objectives and providing solutions to customer issues effectively.
Conducted training sessions focused on best practices in customer service and complaint resolution, improving overall team performance.

Acted as the first point of contact for vulnerable customers, offering assistance with vaccination-related inquiries and home visit bookings.
Maintained detailed records of customer interactions, ensuring compliance with company policies and enhancing service delivery.

Effectively managed appointment setting for vulnerable callers looking to get vaccinations.
Communicated details clearly along with latest governmental guidance, utilizing Amazon Workspace for efficient operations.

Effectively resolved delinquent account issues, negotiating payment plans that led to a 10% reduction in outstanding debts.
Managed sensitive financial discussions with empathy and professionalism.

Managed the Warm Home Discount application process for over 200 customers, achieving a 25% increase in customer satisfaction through effective communication and support.
Liaised with energy suppliers to streamline processes and provide customers with timely solutions.

Managed inquiries with efficiency and empathy, delivering vital information to the public during a critical phase.
Played a role in mitigating risks and reducing costs through R3 People's innovative model.

Answered queries related to teachers
pensions, explaining calculations and types of retirement procedures whilst sticking to FCA guidelines.
Ensured compliance with financial regulations while providing clear and concise information to customers.

Utilized market expertise to offer tailored mobile phone solutions, showcasing sales-driven attitude and communication competence.
Developed strong product knowledge and communication skills to provide effective advice and solutions, contributing to a 40% reduction in response time.

Managed inbound and outbound calls on council tax and housing benefits service, arranging special payment plans and advising on court summons.
Handled multiple correspondence channels including emails and letters, ensuring comprehensive customer support.

Handled a high volume of inquiries during a government health initiative, providing critical information and support with a focus on customer experience.
Achieved compliance with service level agreements while maintaining a positive attitude and effective communication.

Completed a Level 2 NCFE qualification in Principles of Cyber Security. Gained foundational knowledge in cybersecurity concepts and practices.

Obtained a Level 3 Diploma in Gas Utilization. Developed expertise in gas systems and their practical applications.

Completed secondary education, achieving qualifications from AQA/Edexcel. Developed a broad range of academic skills and knowledge.