Sherry Amushan
@sherryamushan
I support customers through sensitive enquiries, accurate case management, and clear multi-channel communication.
United KingdomWhat I'm looking for
At Barnet Homes, I provide front-line telephone and written support to members of the public, handling sensitive enquiries with empathy, accuracy and professionalism.
I resolve routine enquiries independently, escalate complex or high-risk cases appropriately, and maintain complete, compliant customer records while managing a busy caseload.
Previously, I coordinated a remote multi-channel support service, responding to customer and stakeholder queries and using Jigsaw and QI to maintain accurate, auditable records.
I bring five years of customer service experience in regulated environments, combining active listening, calm communication and a customer-first approach to meet quality, productivity and service targets.
Experience
Work history, roles, and key accomplishments
Domestic Abuse Floating Support Officer
Barnet Homes
Jan 2022 - Present (4 years 8 months)
Provide front-line support to the public by telephone and in writing, handling sensitive enquiries with professionalism and empathy. Manage a busy caseload, resolve routine enquiries, and escalate complex cases in line with protocols.
Domestic Abuse One Stop Shop Coordinator
Barnet Homes
Apr 2021 - Jan 2022 (9 months)
Coordinated a remote, multi-channel customer support service, maintaining accurate records and consistent service quality. Responded to queries, logged records on case management systems, and built strong working relationships.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
Global MBA, Business Administration with AI
2026 -
Commencing a Global MBA with AI in September 2026, studying online part-time.
Coursera
Google AI Fundamentals, Artificial Intelligence
Completed Google AI Fundamentals in 2026.
Prime Careers
Project Portfolio Course, Project Management
Completed a Project Portfolio Course in 2024.
University of Birmingham
BSc, Political Science and Sociology
Earned a BSc in Political Science and Sociology.
CIPD
CIPD Foundation Certificate in HR Practice, Human Resources
Earned a CIPD Foundation Certificate in HR Practice.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
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