Open to opportunities

Oluwaseun Ifekoya

@oluwaseunifekoya

Message

Empathetic customer service specialist focused on housing support and data-driven improvement.

United Kingdom

Message

What I'm looking for

I seek a customer-focused role in housing or public service where I can apply safeguarding, complaint resolution, and data-driven improvements in a collaborative, empathetic environment.

I am an empathetic, detail-oriented customer service specialist with over four years' experience in fast-paced, compliance-driven contact centre environments.

I have a strong track record in complaint handling, safeguarding vulnerable customers, multi-channel service delivery, and maintaining UK GDPR data confidentiality while producing actionable customer insights.

My experience includes delivering debt-support and housing-related customer service, creating and analysing reports to inform management decisions, and improving digital contact through feedback and escalation tracking.

I hold an MSc in Artificial Intelligence and Data Science and combine technical skills (Python, SQL, Excel) with proven people skills to drive service improvement and protect vulnerable customers.

Experience

Work history, roles, and key accomplishments

Customer Consultant

Wescot Credit Services

Oct 2024 - Aug 2025 (10 months)

Delivered multi-channel customer service in a high-volume contact centre, assessed financial situations to set sustainable repayment plans, and escalated/de-escalated complaints while ensuring UK GDPR compliance and safeguarding vulnerable customers.

Customer Service GDPR)Case Management Systems Data Entry Customer Escalation

Customer Service Representative

Global Synergy Foundation

Apr 2021 - Dec 2023 (2 years 8 months)

Handled over 2,500 phone and email interactions in a high-volume contact centre, resolved complaints with a 92% satisfaction rate, and produced monthly complaint trend and KPI reports to inform management decisions.

Email Support Outbound Calling CRM KPIs Data Analysis

Business Developer

Opay

Sep 2019 - Mar 2021 (1 year 6 months)

Supported onboarding and platform navigation for 150+ business users, resolved partner complaints via CRM, and liaised with technical teams to drive product improvements and generate monthly performance insights.

Onboarding CRM Partner Support performance reporting Product Feedback Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Hull

Master of Science, Artificial Intelligence and Data Science

2023 - 2024

Activities and societies: Part-time work at Hull Royal Infirmary; coursework and projects in data analysis and statistical reporting.

Completed an MSc in Artificial Intelligence and Data Science focusing on data interrogation, statistical reporting, and problem-solving using Python, SQL, and Excel.

Chartered Institute of Customer Relationship Management

Postgraduate Diploma, Customer Relationship Management

Postgraduate Diploma in Customer Relationship Management completed in September 2016 with emphasis on customer service best practices and CRM systems.