Nabila Chaudry
@nabilachaudry
Experienced customer service specialist with a passion for relationship building.
What I'm looking for
I am a highly motivated and results-driven customer service specialist with over 10 years of experience in B2B and B2C sales, telesales, and customer service. My career spans various sectors, including healthcare, utilities, housing, luxury retail, and luxury hotels. I have a proven track record of exceeding performance targets and KPIs while delivering exceptional service to customers.
Throughout my career, I have honed my skills in relationship building, complaint resolution, and administration. I pride myself on my strong communication skills and my ability to make informed decisions. My attention to detail and warm, approachable manner have consistently enhanced customer satisfaction and driven continuous improvement in service delivery.
In my most recent roles, I have successfully managed high volumes of incoming calls, coordinated appointments, and resolved customer inquiries across multiple platforms. I am dedicated to providing the highest level of customer service and am always looking for ways to improve processes and outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Vita Health Group
Feb 2024 - Dec 2024 (10 months)
Built relationships with patients, MSK and PTS clinicians, and healthcare clinics. Coordinated and scheduled physiotherapy and mental health treatments, managing a high volume of incoming calls and administrative tasks.
Resource Planner
Philips
Feb 2024 - Feb 2024 (0 months)
Scheduled and planned resources, liaising with teams to ensure service delivery. Planned and scheduled appointments for engineers, liaising with clients to ensure service delivery.
Customer Service Advisor
SSE Business Energy
Jun 2023 - Oct 2023 (4 months)
Built relationships with business customers, managing inbound and outbound calls, emails, and smart meter installations. Handled complaints and administered updated customer accounts on CRM.
Customer Service Advisor
L&Q Housing Association
Feb 2023 - Jun 2023 (4 months)
Managed reactive repairs, maintenance calls, and housing inquiries, scheduling follow-ups. Resolved customer complaints and ensured high service quality.
Customer Service Agent
Aspinal of London
Nov 2022 - Jan 2023 (2 months)
Promoted luxury products, managing the entire customer journey from order to aftercare. Met and exceeded sales and satisfaction targets, leveraging every interaction for sales opportunities.
Counsellor
Harley Street
Jan 2013 - Sep 2022 (9 years 8 months)
Provided counselling services to clients experiencing emotional and psychological difficulties. Helped clients manage their thoughts, feelings, and behaviours, reframing negative beliefs and promoting positive change.
Property Management
Family Business
Jan 2003 - Dec 2012 (9 years 11 months)
Managed rental properties, including tenancy agreements, staff training, and conflict resolution. Oversaw payments, credit control, check-ins/check-outs, inventory, repairs and tenant stays.
Area Sales Manager
Virgin Hotels
Jan 1999 - Dec 2003 (4 years 11 months)
Developed and maintained relationships with corporate clients, generating new business through proactive sales. Created strategic action plans to boost sales revenue and optimised sales team performance.
Various Placements/Assignments
General Electric
Jan 1997 - Dec 1999 (2 years 11 months)
Performed telesales, customer service, administration, data entry, order processing, and market research. Gained experience across various companies including BT, Europcar, Civil Aviation Authority, Hyatt USA, Marriott Colorado, and Radisson Edwardian Hotel Heathrow.
Education
Degrees, certifications, and relevant coursework
University of Surrey
MSc Strategic Hotel Management, Strategic Hotel Management
Undertook advanced studies in strategic hotel management, focusing on leadership, operations, and financial planning within the hospitality industry. Developed expertise in global market trends and strategic decision-making.
West Thames University
BA (Hons) Hospitality Management, Hospitality Management
Grade: First Class
Completed a Bachelor of Arts with Honours in Hospitality Management, gaining comprehensive knowledge of hotel operations, customer service, and business principles. Achieved a First Class classification, demonstrating strong academic performance.
Availability
Location
Authorized to work in
Job categories
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