Open to opportunities

Nabila Chaudry

@nabilachaudry

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Experienced customer service specialist with a passion for relationship building.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly motivated and results-driven customer service specialist with over 10 years of experience in B2B and B2C sales, telesales, and customer service. My career spans various sectors, including healthcare, utilities, housing, luxury retail, and luxury hotels. I have a proven track record of exceeding performance targets and KPIs while delivering exceptional service to customers.

Throughout my career, I have honed my skills in relationship building, complaint resolution, and administration. I pride myself on my strong communication skills and my ability to make informed decisions. My attention to detail and warm, approachable manner have consistently enhanced customer satisfaction and driven continuous improvement in service delivery.

In my most recent roles, I have successfully managed high volumes of incoming calls, coordinated appointments, and resolved customer inquiries across multiple platforms. I am dedicated to providing the highest level of customer service and am always looking for ways to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Vita Health Group

Feb 2024 - Dec 2024 (10 months)

Built relationships with patients, MSK and PTS clinicians, and healthcare clinics. Coordinated and scheduled physiotherapy and mental health treatments, managing a high volume of incoming calls and administrative tasks.

Relationship Building Scheduling Data Protection

Resource Planner

Philips

Feb 2024 - Feb 2024 (0 months)

Scheduled and planned resources, liaising with teams to ensure service delivery. Planned and scheduled appointments for engineers, liaising with clients to ensure service delivery.

Scheduling Service Delivery Client Communication Logistics

Customer Service Advisor

SSE Business Energy

Jun 2023 - Oct 2023 (4 months)

Built relationships with business customers, managing inbound and outbound calls, emails, and smart meter installations. Handled complaints and administered updated customer accounts on CRM.

CRM Systems Outbound Calling Complaint Handling Customer Management

Customer Service Advisor

L&Q Housing Association

Feb 2023 - Jun 2023 (4 months)

Managed reactive repairs, maintenance calls, and housing inquiries, scheduling follow-ups. Resolved customer complaints and ensured high service quality.

Quality Scheduling

Customer Service Agent

Aspinal of London

Nov 2022 - Jan 2023 (2 months)

Promoted luxury products, managing the entire customer journey from order to aftercare. Met and exceeded sales and satisfaction targets, leveraging every interaction for sales opportunities.

Sales Customer Journey Customer Satisfaction

Counsellor

Harley Street

Jan 2013 - Sep 2022 (9 years 8 months)

Provided counselling services to clients experiencing emotional and psychological difficulties. Helped clients manage their thoughts, feelings, and behaviours, reframing negative beliefs and promoting positive change.

Counselling Psychological Difficulties Cognitive Restructuring

Property Management

Family Business

Jan 2003 - Dec 2012 (9 years 11 months)

Managed rental properties, including tenancy agreements, staff training, and conflict resolution. Oversaw payments, credit control, check-ins/check-outs, inventory, repairs and tenant stays.

Property Management Staff Training Conflict Resolution

Area Sales Manager

Virgin Hotels

Jan 1999 - Dec 2003 (4 years 11 months)

Developed and maintained relationships with corporate clients, generating new business through proactive sales. Created strategic action plans to boost sales revenue and optimised sales team performance.

Corporate Sales Business Development Strategic Planning Sales Revenue

Various Placements/Assignments

General Electric

Jan 1997 - Dec 1999 (2 years 11 months)

Performed telesales, customer service, administration, data entry, order processing, and market research. Gained experience across various companies including BT, Europcar, Civil Aviation Authority, Hyatt USA, Marriott Colorado, and Radisson Edwardian Hotel Heathrow.

Telesales Customer Service Administration Data Entry Order Processing Market Research

Education

Degrees, certifications, and relevant coursework

University of Surrey

MSc Strategic Hotel Management, Strategic Hotel Management

Undertook advanced studies in strategic hotel management, focusing on leadership, operations, and financial planning within the hospitality industry. Developed expertise in global market trends and strategic decision-making.

West Thames University

BA (Hons) Hospitality Management, Hospitality Management

Grade: First Class

Completed a Bachelor of Arts with Honours in Hospitality Management, gaining comprehensive knowledge of hotel operations, customer service, and business principles. Achieved a First Class classification, demonstrating strong academic performance.