Nabila Chaudry

Built relationships with patients, MSK and PTS clinicians, and healthcare clinics. Coordinated and scheduled physiotherapy and mental health treatments, managing a high volume of incoming calls and administrative tasks.

Scheduled and planned resources, liaising with teams to ensure service delivery. Planned and scheduled appointments for engineers, liaising with clients to ensure service delivery.

Built relationships with business customers, managing inbound and outbound calls, emails, and smart meter installations. Handled complaints and administered updated customer accounts on CRM.

Managed reactive repairs, maintenance calls, and housing inquiries, scheduling follow-ups. Resolved customer complaints and ensured high service quality.

Promoted luxury products, managing the entire customer journey from order to aftercare. Met and exceeded sales and satisfaction targets, leveraging every interaction for sales opportunities.

Provided counselling services to clients experiencing emotional and psychological difficulties. Helped clients manage their thoughts, feelings, and behaviours, reframing negative beliefs and promoting positive change.

Managed rental properties, including tenancy agreements, staff training, and conflict resolution. Oversaw payments, credit control, check-ins/check-outs, inventory, repairs and tenant stays.

Developed and maintained relationships with corporate clients, generating new business through proactive sales. Created strategic action plans to boost sales revenue and optimised sales team performance.

Performed telesales, customer service, administration, data entry, order processing, and market research. Gained experience across various companies including BT, Europcar, Civil Aviation Authority, Hyatt USA, Marriott Colorado, and Radisson Edwardian Hotel Heathrow.

Undertook advanced studies in strategic hotel management, focusing on leadership, operations, and financial planning within the hospitality industry. Developed expertise in global market trends and strategic decision-making.

Grade: First Class

Completed a Bachelor of Arts with Honours in Hospitality Management, gaining comprehensive knowledge of hotel operations, customer service, and business principles. Achieved a First Class classification, demonstrating strong academic performance.