Aamir Din

Assisted claimants from England & Wales, verifying eligibility for the Warm Home Discount. Managed high call volumes and email queries, ensuring accurate data collection into CRM systems like Salesforce.

Supported B2B and B2C administration, handling high-value claims and resolving customer complaints. Excelled in the appeals team, ensuring correct decisions and adherence to SOPs while managing complex issues across international departments.

Provided administrative support for student services, managing email and face-to-face queries. Drafted official letters for various purposes and liaised with internal departments and external entities like GPs.

Delivered outstanding customer service, assisting clients to find financial solutions and repayment arrangements. Ensured customer and bank safety by adhering to processes and escalating issues when necessary, while collaborating with colleagues to improve service delivery.

Managed high-volume, complex COVID-19 related calls from various sectors, utilizing Microsoft 365 and Salesforce to find solutions. Acted as a first point of contact, inputting data into NHS systems, and supported HR duties including switchboard operation and onboarding.

Provided security and high levels of customer interaction at various events, including Manchester Arena. Assisted visitors with queries and problems, ensuring guest safety and satisfaction throughout events.

Performed administrative duties within the direct remediation department, demonstrating strong communication and attention to detail. Processed payments, managed complex cases, and input data into various bank systems while meeting strict deadlines.

Managed a caseload, ensuring correct determination and administration of housing legislation and benefits. Provided up-to-date information and advice to property owners and tenants, liaising with Housing Benefit departments to process claims.

Operated the building switchboard, directing calls and maintaining automated answering services. Provided first-line customer service via telephone, addressing queries and confirming appointments, while updating customer records and sending communications.

Studied the core aspects of the aviation industry, including health, safety, security, and inter-relationships within the UK aviation sector. Coursework also encompassed customer service, team leadership, conflict management, marketing, and human resources within aviation, alongside practical topics like handling air passengers and ramp operations.