Customer Support & Cold Calling Expert | Virtual assistant
AOLooking for a job
Amarachi Okoye
@amarachiokoye
Customer Support & Cold Calling Expert | Virtual assistance
NigeriaExperience
Work history, roles, and key accomplishments
A(
Current
Customer service executive
Access bank (SOL)
Feb 2021 - Present (4 years 6 months)
Managed a high-volume portfolio of customers, ensuring timely resolution of inquiries and service requests, achieving a 98% customer satisfaction rating.
• Trained and onboarded new clients on digital banking tools and services, creating visual aids and guided walkthroughs to improve adoption.
• Utilized CRM tools to document interactions, automate follow-ups, and retention
Education
Degrees, certifications, and relevant coursework
NNNUHU BAMALLI POLYTECHNIC NIGERIA
Huger national Diploma, Estate management
2013 - 2015
Grade: 3.8
Graduated with Distinction in Estate management from Nuhu BAMALLI Polytechnic
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Canada
South Africa
United StatesSalary expectations
12k-20k USD
Social media
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