Amarachi Okoye

AO

Looking for a job

Amarachi Okoye

@amarachiokoye

Customer Support & Cold Calling Expert | Virtual assistance

Customer Support & Cold Calling Expert | Virtual assistant

Experience

Work history, roles, and key accomplishments

AS

Current

Customer service executive

Current

Access bank (SOL)

Feb 2021 - Present (5 years 4 months)

Managed a high-volume portfolio of customers, ensuring timely resolution of inquiries and service requests, achieving a 98% customer satisfaction rating.
• Trained and onboarded new clients on digital banking tools and services, creating visual aids and guided walkthroughs to improve adoption.
• Utilized CRM tools to document interactions, automate follow-ups, and retention

Communication Skills Project Management Problem Solving Sales Customer Service CRM Salesforce Excel Communication Time Management Account Management Analytical Skills Product Management Business Development Organizational Skills Compliance Microsoft Office

Education

Degrees, certifications, and relevant coursework

NN

NUHU BAMALLI POLYTECHNIC NIGERIA

Huger national Diploma, Estate management

2013 - 2015

Grade: 3.8

Graduated with Distinction in Estate management from Nuhu BAMALLI Polytechnic

Tech stack

Software and tools used professionally

Google Docs

Google Drive

Slack

Microsoft Teams

Google Workspace

Google Sheets

Microsoft Excel

Zoom

Outlook4Gmail

Calendly

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