Gertrude Olisakwe
@gertrudeolisakwe
Customer service professional with strong problem-solving and communication skills.
What I'm looking for
I am a dedicated customer service professional with a proven track record in managing inquiries and administrative tasks efficiently. My experience spans various roles where I have successfully coordinated schedules, resolved issues, and ensured client satisfaction in fast-paced environments. I pride myself on my ability to adapt quickly to changing priorities, demonstrating flexibility and responsiveness, particularly in virtual settings.
Throughout my career, I have built and maintained strong client relationships, developed effective sales strategies, and utilized various software tools to streamline processes and enhance productivity. My commitment to high service standards has enabled me to thrive in roles such as Sales and Service Consultant, Customer Care Call Agent, and Relationship Manager. I am passionate about leveraging my skills to contribute to organizational success and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Sales and Service Consultant
Merritt Hardware
Feb 2024 - Mar 2024 (1 month)
Managed client relationships and developed sales strategies to enhance business growth. Successfully negotiated deals and maintained high customer satisfaction.
Customer Care Call Agent
Citizens Disability
Jan 2023 - Jan 2024 (1 year)
Resolved customer complaints efficiently by utilizing software tools. Documented call information and escalated issues as necessary to ensure customer satisfaction.
Relationship Manager
Fidelity Bank
Jul 2022 - Dec 2022 (5 months)
Managed customer accounts and portfolios, ensuring accuracy and compliance. Successfully sold bank products and met sales targets.
Education
Degrees, certifications, and relevant coursework
Federal University of Ilorin
Bachelor of Science, Sociology
2011 - 2016
Studied Sociology, focusing on social behavior, institutions, and the dynamics of human interactions within society.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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