Open to opportunities

Ayodotun Ojuolape

@ayodotunojuolape

Message

I am an experienced virtual assistant and customer service professional improving customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can leverage CRM expertise and technical support skills, drive process improvements, mentor colleagues, and grow within a collaborative, metrics-driven team.

I am a results-oriented Virtual Assistant and Customer Service Representative with over 5 years of experience delivering high-quality customer care across diverse industries. I consistently achieved strong performance metrics—maintaining 95% quality scores at Palmpay, onboarding 1,000 customers, and handling high-volume inquiries while reducing escalations and order errors.

I excel at technical issue resolution and using CRM applications such as Salesforce, Trello, Asana, Outlook, Monday.com, Hubspot, and Zendesk, and I have trained and mentored new representatives to improve team performance. I bring meticulous documentation, data analysis, and a customer-first ethos that drives measurable improvements in satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Palmpay

May 2022 - Present (3 years 4 months)

Contacted up to 100 customers daily and achieved consistent 95% quality scores. Onboarded 1,000 customers on insurance products and analyzed customer data to provide insights that improved service strategies.

Customer Support HubSpot Onboarding Data Analysis Quality Assurance Vendor Management Communication

Customer Support Agent

Access Bank

Aug 2020 - May 2022 (1 year 9 months)

Handled an average of 200 customer inquiries daily across phone, email, and chat and resolved technical issues to reduce escalations by 10%. Processed orders and refunds improving order processing times by 8% and led training for new representatives.

Customer Support Technical Troubleshooting Salesforce Order Processing Mentoring Cross Functional Collaboration Data Analysis

Virtual Assistant

PayStack

Dec 2017 - Nov 2020 (2 years 11 months)

Handled high-volume calls and inquiries, maintained a 70% customer satisfaction rating, and reduced order errors by 10%. Collaborated with internal teams and maintained accurate records, contributing to a 15% improvement in overall satisfaction.