Open to opportunities

Motunrayo Badmus

@motunrayobadmus

Message

I am an experienced customer service representative skilled in outbound sales.

Nigeria

Message

What I'm looking for

I seek a customer-facing role leveraging outbound calling, upselling and CRM expertise to drive conversions and improve customer satisfaction within a collaborative company that values training and career growth.

I am a versatile customer service representative with four years' experience in high-volume calling environments, specializing in cold calling, objection handling and upselling to convert leads and build lasting client relationships.

At AAMI Home Insurance and FCMB Bank I handled policy inquiries, claims support, account openings, renewals, billing issues and loan/credit processes while maintaining detailed CRM records and escalating complex cases for timely resolution.

I hold a BSc in Accounting and an IT Support Certification in Virtual Assistance and Customer Service; I'm proficient with HubSpot, Teamgate, Google Sheets, Excel, Microsoft Office, Slack and Teams and bring a customer-first, solutions-oriented approach.

Experience

Work history, roles, and key accomplishments

Outbound Call Agent

AAMI Home Insurance

Apr 2023 - Jun 2025 (2 years 2 months)

Managed outbound inquiries and policy support for home insurance customers, handling policy changes, renewals, billing, and claims while escalating complex issues to ensure timely resolution and regulatory compliance.

Customer Service Outbound Calling Claims Handling Objection Handling Upselling Live Chat Microsoft Office Teamgate

Customer Service Representative

FCMB Bank

Sep 2021 - Jan 2023 (1 year 4 months)

Assisted customers with banking transactions, opened deposit accounts, processed loan and credit applications, and resolved complaints to improve service accuracy and customer satisfaction.

Customer Service CRM Problem Solving Objection Handling Microsoft Excel