oluwaseun osuntoyinbo

I am a detail-oriented professional with over 12 years of experience in customer service, data entry, and virtual assistance. My career has been defined by my commitment to delivering high-quality support and ensuring data accuracy, which has significantly enhanced customer satisfaction. I pride myself on my ability to manage high-volume tasks efficiently, resolve issues promptly, and maintain secure and organized records.

Throughout my tenure at Access Bank PLC, I have managed an average of 100+ daily customer inquiries, achieving a customer satisfaction rate of over 98%. My efforts in processing and validating high-volume transactions have resulted in a remarkable 99.9% data accuracy in banking records. I have also implemented structured workflows that reduced response times by 30%, trained junior staff to boost team productivity, and collaborated with IT and operations teams to streamline data entry processes, reducing manual errors by 20%.