CYRIL OYEKEZIE
@cyriloyekezie
I handle high-volume customer calls, resolve issues, and support clients remotely.
NigeriaWhat I'm looking for
I've handled high volumes of inbound and outbound customer calls at Access Bank PLC Nigeria, responding to inquiries and providing accurate product and service information.
I make outbound and cold calls, identify customer needs, recommend appropriate solutions, and follow up through telephone and email communication.
I also provide freelance virtual assistance and administrative support for clients across industries, managing calendars, correspondence, scheduling, data management, and multiple projects.
I'm customer-focused, patient, and organized, with experience using Microsoft Office, customer service platforms, call handling systems, data entry tools, and basic CRM operations.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Access Bank PLC Nigeria
Apr 2022 - May 2026 (4 years 1 month)
Handled high volumes of inbound and outbound customer calls, responded to inquiries, and provided accurate product information. Managed complaints, made outbound cold calls, and followed up with customers via phone and email.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology (IMT), Enugu
Higher National Diploma, Cooperative Economics and Management
Earned a Higher National Diploma in Cooperative Economics and Management from the Institute of Management and Technology, Enugu in 2019.
Delta State Polytechnic, Ozoro
National Diploma, Office Technology and Management
Earned a National Diploma in Office Technology and Management from Delta State Polytechnic, Ozoro in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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