Deborah Adisa

I've supported banking customers at Access Bank Nigeria Plc and Diamond Bank Plc, handling enquiries, requests, and day-to-day banking needs with clear communication.

Across 8+ years in customer service, I've listened carefully, identified customer needs, resolved concerns, followed up on requests, and maintained accurate customer and transaction records.

My Certified Virtual Assistant training strengthened my remote support capabilities in appointment scheduling, calendar and email management, data entry, internet research, file management, and administrative support.

I've also practiced managing e-commerce customer support tickets in Zendesk, using follow-ups, internal notes, macros, and issue resolution to keep communication organized and professional.