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JH
Romania145k-200k USD
Design Lead and UX strategist with over 25 years guiding enterprise-scale product design, design systems, and platform experiences.
Experience
Lead UX Designer
SS&C Technologies
May 2020 - Present (5 years 6 months)
MALead UX Designer
Mastercard
Oct 2019 - May 2020 (7 months)
Principal UX Engineer
Perfecta
May 2019 - Sep 2019 (4 months)
User Experience Design Lead
Enquizit
Oct 2018 - Feb 2019 (4 months)
Director of UI/UX
Folio Financial
Oct 2017 - Oct 2018 (1 year)
CMResults-driven Project Manager with expertise in operational efficiency.
Experience
Business Consultant
Covalence.cc
Oct 2023 - Present (2 years 1 month)
Technical Consultant
The Scan Truck
Mar 2023 - Present (2 years 8 months)
Business Consultant
NU
United States80k-150k USD
LMS Expert | Program and Project Management
Experience
Senior Specialist - Program & Project Management
LTIMindtree – TOYOTA
Nov 2024 - Apr 2025 (5 months)
Learning Tech Analyst
NIIT Limited – META
Aug 2021 - Nov 2024 (3 years 3 months)
Dedicated JAG Specialist with expertise in digital fluency training.
Experience
JAG Specialist
Learn4Life
Jun 2018 - Sep 2023 (5 years 3 months)
Tutor
Learn4Life
Oct 2017 - Jun 2018 (8 months)
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Technical writer with 4+ years crafting clear developer documentation and user-focused guides.
Experience
Technical Writer
Wipro
Nov 2020 - Present (5 years)
Technical writer transitioning from HR with 5+ years creating clear SOPs.
Experience
PAPeople Advisor
Philips North America
May 2024 - Jul 2025 (1 year 2 months)
HHCustomer Service Representative
HCA Healthcare
Aug 2019 - Apr 2024 (4 years 8 months)
Writer / Editorial Intern
ComicsVerse
Jan 2017 - Oct 2019 (2 years 9 months)
CDUnited States50k-80k USD
I am an experienced IT professional that has held many hats simultaneously throughout my career.
Experience
WRHelp Desk Analyst Lead
Westgate Resorts
Oct 2023 - Present (2 years 1 month)
Help Desk Analyst
Experienced technology consultant and training manager with 20 years in IT.
Experience
Manager, Training and Curriculum
Public Consulting Group (PCG)
Jan 2018 - Present (7 years 10 months)
Documentation Specialist
FlexiSoftware
Jan 2012 - Present (13 years 10 months)
Technical Writer
CCExperienced Client Service Delivery Manager
Experience
Client Service Delivery Manager
NASDAQ
Dec 2014 - Oct 2023 (8 years 10 months)
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AJSenior technical writer specializing in SaaS documentation, DITA, and AI-enhanced content strategies.
Experience
Senior Technical Writer
Avalara Technologies Pvt. Ltd.
Aug 2022 - Nov 2025 (3 years 3 months)
Technical Writer
Innovatia India IT & Knowledge Solutions Pvt. Ltd.
Mar 2015 - Aug 2022 (7 years 5 months)
Technical Writer
Unibiz Software Solutions Pvt. Ltd.
I am an experienced desktop support specialist and IT troubleshooter.
Experience
Desktop Specialist
NC AOC/NCDPS/NCDMV
Dec 2019 - Oct 2024 (4 years 10 months)
User Support Technician
North Carolina Department of Transportation / Insight Global
May 2019 - Dec 2019 (7 months)
Deskside Support Specialist
Novo Nordisk / C3I
Mar 2016 - May 2019 (3 years 2 months)
Experienced Application Support Engineer with a focus on technical troubleshooting.
Experience
Application Support Engineer
Lifetouch\Shutterfly
Nov 2019 - Oct 2024 (4 years 11 months)
ITIL Service Level Manager
Lifetouch\Shutterfly
Sep 2015 - Nov 2019 (4 years 2 months)
FoxPro Developer
Lifetouch National School Studios
Sep 1994 - Sep 2015 (21 years)
Experienced technical writer specializing in user-focused documentation.
Experience
Technical Writer
Cobo
Jun 2024 - Present (1 year 5 months)
Technical Writer
Agora (Shengwang)
May 2022 - Present (3 years 6 months)
Technical Writer/User Assistance Developer
MGI am a Business Analyst with 6+ years delivering end-to-end solutions and leading cross-functional teams.
Experience
Consultant
Vassar Labs
Oct 2022 - Mar 2023 (5 months)
HITeam Lead
HighRadius
Mar 2020 - Jun 2022 (2 years 3 months)
Business Analyst
Voltuswave Technologies
Mar 2017 - Nov 2019 (2 years 8 months)
Technical enablement specialist with 7+ years of experience.
Experience
Technical Enablement Specialist
MaxisIQ LLC
Sep 2024 - Present (1 year 2 months)
Internal Support Analyst
MaxisIQ LLC
Jun 2023 - Sep 2024 (1 year 3 months)
NOC Documentation & Process Specialist
MaxisIQ LLC
United Kingdom80k-88k GBP
Training consultant with over 10 years' experience of delivering training and creating content.
Experience
Presentation Consultant
The Sadie Centre
Sep 2024 - Oct 2024 (1 month)
Change & Adoption Trainer Lead
LeasePlan NextGen WorkPlace
Technical writer passionate about user-focused documentation and collaboration.
Experience
Associate Technical Writer
ACA Group
Oct 2024 - Present (1 year 1 month)
Legal Assistant
Myers Disability Law
Mar 2024 - Oct 2024 (7 months)
Freelance Technical Writer
Freelance
Sep 2022 - Mar 2024 (1 year 6 months)
Experienced technical writer and creative content blogger, I publish lifestyle and personal-growth articles.
Experience
Freelance Content Writer
Self Employed
Sep 2023 - Present (2 years 2 months)
Senior Technical Writer
Agilysys Technologies India Private Limited
Feb 2020 - Sep 2023 (3 years 7 months)
ILMVS System Programmer
Experienced IT Specialist and Consultant
Experience
IT Consultant
PRISM SVCS
Jan 2012 - Dec 2022 (10 years 11 months)
Computer Technician
West Covina Academy
Jan 2010 - Jan 2016 (6 years)
DIY Technical Support Specialist
Samsung SV
Jan 2012 - Jan 2014 (2 years)
User Manual Specialist and Documentation Engineer delivering clear, user-focused documentation and faster adoption.
Experience
User Manual Specialist
CampX
Nov 2024 - Present (1 year)
International User Manual Strategist
SATRA Services and Solutions
Nov 2020 - Jul 2024 (3 years 8 months)
Healthcare Documentation Specialist
Ether
Nov 2021 - Present (4 years)
Chief Operating Officer
Family Ties LLC
Mar 2021 - Present (4 years 8 months)
Project Lead Business Operations
GoDaddy
Feb 2020 - Present (5 years 9 months)
Senior LMS Administrator / QA Specialist
VenU
Jan 2021 - Aug 2021 (7 months)
Global Program Manager
Liberty Mutual Insurance
Nov 2019 - Nov 2020 (1 year)
Technical Project Manager – Health & Jail Mgmt. Systems
Securus Technologies
Oct 2018 - Nov 2019 (1 year 1 month)
Westgate Resorts
Oct 2021 - May 2023 (1 year 7 months)
Help Desk Technician
Mears Destination Services
Mar 2015 - Jul 2020 (5 years 4 months)
Systems Specialist
FIS Outdoor
Dec 2003 - Mar 2015 (11 years 3 months)
Technical Services
Airline Training Academy
Jan 2002 - Jan 2003 (1 year)
General Physics Corporation (Pfizer Contract)
Jan 2011 - Present (14 years 10 months)
Technical Support Engineer (Tier 2) / Rates Generation Engineer
Confidential
Jan 2000 - Present (25 years 10 months)
Feb 2012 - Dec 2014 (2 years 10 months)
SAP
Nov 2019 - Present (6 years)
Technical Writer
KUKA Robotics
Apr 2019 - Present (6 years 7 months)
Trainee Testing and Marketing
Cura Technologies
Jun 2016 - Mar 2017 (9 months)
Mar 2022 - Jun 2023 (1 year 3 months)
Network and Security Operation Center Advanced Support Analyst
MaxisIQ LLC
Nov 2019 - Mar 2022 (2 years 4 months)
Network and Security Operation Center Support Analyst II
MaxisIQ LLC
Aug 2018 - Nov 2019 (1 year 3 months)
Sep 2021 - May 2024 (2 years 8 months)
Office 365 Trainer
Zishi/DWS Group
Oct 2023 - Oct 2023 (0 months)
Training Consultant
The Letchworth Centre for Healthy Living
Apr 2021 - Jul 2021 (3 months)
Office 365 Training & Adoption Lead
Department for Transport
Dec 2019 - Mar 2021 (1 year 3 months)
Scientific Writer and Editor
Frontiers Medical Review Journal
Aug 2020 - May 2023 (2 years 9 months)
Technical Writer Intern
PTC
Jun 2022 - Aug 2022 (2 months)
IBM India Private Limited
Sep 2014 - Feb 2020 (5 years 5 months)
IT Specialist
Vista Paint Corporation
Jan 2009 - Jan 2012 (3 years)
Medical Transcription Industry
Jan 2006 - Jan 2020 (14 years)
