Abhay Pandey
@abhaypandey2
IT Help Desk support professional, focused on remote troubleshooting and Microsoft 365/Windows 11 administration for reliable user outcomes.
IndiaWhat I'm looking for
I’m an IT Help Desk professional with hands-on experience using the Spiceworks ticketing system for issue tracking, prioritization, and ticket management. I provide remote technical support through AnyDesk, troubleshoot Windows 11 problems with a structured diagnostic approach, and keep systems safer with Microsoft Defender Antivirus, malware detection, and security updates.
I’m also building practical depth in modern workplace and device management through my Zero-Touch Deployment lab using Apple Business Manager (ABM) and Jamf Pro MDM workflows. Beyond support, I’ve implemented IT asset management with Snipe-IT for 50+ assets, automated workstation health checks with PowerShell/WMI, and strengthen resolution speed through OneNote/Notion documentation and knowledge base creation.
Experience
Work history, roles, and key accomplishments
IT Support Training Projects
Self-Directed Learning
Jan 2023 - Present (3 years 6 months)
Performed hands-on IT support and help desk training, including Spiceworks ticketing management, AnyDesk-based remote troubleshooting, and Windows 11 issue resolution. Simulated enterprise device deployment and IT asset management using Apple Business Manager/Jamf Pro, Snipe-IT, and automation scripts.
Apple Device Support and Deployment Training
IT Training
Pursuing training focused on Apple device support and deployment concepts, including device configuration and enrollment workflows.
Education
Degrees, certifications, and relevant coursework
Delhi University School of Open Learning
Bachelor's Degree (Honours/Research)
Bachelor’s degree (Honours/Research) at Delhi University School of Open Learning; currently in final year with expected graduation in November 2026.
Central Board of Secondary Education (CBSE)
High School Education
Completed High School Education through the Central Board of Secondary Education (CBSE) in 2022.
National Institute of Open Schooling (NIOS)
Intermediate Education
Completed Intermediate Education through the National Institute of Open Schooling (NIOS) in 2020.
Availability
Location
IndiaAuthorized to work in
Portfolio
github.com/abhaypandeyoo891Social media
Job categories
Skills
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