Jonai Sorrell
@jonaisorrell
Technical writer specializing in software documentation, SOPs, and UX-focused content.
United StatesWhat I'm looking for
I am a technical writer with a decade of experience creating software documentation, SOPs, style guides, templates, and user-facing content for SaaS and internal web applications.
I collaborate closely with product owners, software developers, engineers, and subject-matter experts to ensure documentation accuracy and consistency, and I utilize tools such as MadCap Flare, Git/GitLab, Jira, Confluence, and documentation standards including DITA and XML.
My work has improved documentation accessibility and accuracy—examples include increasing SOP availability by 90%, improving version control usage by 80%, and boosting user navigation ease by 55% through UX and content redesign.
I am committed to clear, concise, and user-centered documentation, and I bring experience in QA/UAT, curriculum development, and teaching-focused content creation to help organizations communicate complex systems effectively.
Experience
Work history, roles, and key accomplishments
Technical Writer
Atlanta Housing Authority
Feb 2025 - Present (7 months)
Writes, edits, and updates SOPs and internal documentation for web applications, increasing user availability by 90% and redesigning UX to improve navigation by 55%.
Technical Writer
Freelance
Jan 2012 - Present (13 years 8 months)
Provided freelance technical documentation, user guides, and web content using Git, MadCap Flare, Camtasia, and Markdown for education and software clients since 2012.
Technical Writer and UAT Analyst
Stibo Systems
Dec 2021 - Apr 2024 (2 years 4 months)
Authored technical documentation for SaaS, APIs, installation, and maintenance while conducting QA/UAT and ensuring accuracy through collaboration with product owners and engineers.
Professional Development Facilitator
Public Consulting Group
Jul 2021 - Dec 2021 (5 months)
Edited and presented new curriculum frameworks and delivered training sessions for Chicago Public Schools educators as part of a curriculum equity initiative.
Curriculum Developer
Public Consulting Group
Jan 2020 - Jan 2021 (1 year)
Developed culturally responsive ELA curriculum and assessments aligned to CCSS serving 380,000+ students across ~520 schools, producing lesson plans, tests, and technology-driven materials.
Education
Degrees, certifications, and relevant coursework
CUColumbus State University
Master of Arts in Teaching, English, Secondary Education
2015 - 2015
Master of Arts in Teaching (M.A.T.) in English with a focus on Secondary Education completed in 2015.
CUColumbus State University
Bachelor of Arts, English, Professional Writing
2009 - 2009
Bachelor of Arts in English with a concentration in Professional Writing completed in 2009.
CUColumbus State University
Education Specialist (Ed.S.), English, Secondary Education
Specialist degree (Ed.S.) in English focused on Secondary Education completed at Columbus State University.
Availability
Location
United StatesAuthorized to work in
Job categories
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