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Frank Kretovich

@frankkretovich

Senior IT Support Specialist delivering multi-site infrastructure rollouts and top-tier end-user support across education and healthcare.

United States

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What I'm looking for

I’m looking for a role where I can own end-user support, lead device and technology rollouts, and keep systems secure through imaging, patching, and compliance—especially in education or healthcare environments with strong teamwork.

I’m an IT Support Specialist focused on delivering reliable, user-first technology support across K-12 environments, corporate settings, and healthcare organizations. I balance competing priorities in fast-paced settings while staying grounded in customer satisfaction and operational efficiency.

In school district roles, I’ve served as a primary go-to resource for staff and students—troubleshooting hardware, software, and connectivity issues across multiple buildings. I’ve led device lifecycle ownership for student Chromebooks, coordinated repairs and inventory tracking, and supported district-wide rollouts such as Raptor Visitor Management and Linewize web filtering.

I also drive infrastructure and endpoint readiness: I’ve managed imaging, deployment, and end-user transition support while replacing staff devices and migrating to new Windows 11 laptops. I run network cabling installations and validation using Fluke tools, and I keep managed devices secure by applying monthly SCCM updates for patching and compliance.

Earlier in my career, I supported corporate headquarters users using SCCM and remote tools, and I transitioned into healthcare IT as a Systems Analyst. There, I administered Philips PACS and Siemens Syngo Workflow, supported LifeImage routing and upgrades, and generated monthly SQL and Crystal Reports to support daily clinical operations.

Experience

Work history, roles, and key accomplishments

Information Technology Support

Perkiomen Valley School District

Nov 2021 - Jun 2026 (4 years 7 months)

Served as primary IT support for multiple school buildings, resolving hardware, software, and connectivity issues for staff and students. Managed student Chromebook lifecycle, led district rollouts (Raptor Visitor Management, Linewize filtering, Cleartouch panels), and handled device replacement, imaging, network cabling, and SCCM updates.

Chromebooks Troubleshooting Linewize Interactive Panel Rollout Windows 11 SCCM Network Cabling Fluke Testing & Tracing DNS DHCP Active Directory

District IT Technician

Owen J. Roberts School District

Apr 2019 - Oct 2021 (2 years 6 months)

Provided primary IT support across multiple elementary school buildings, supporting Windows environments and a wide range of end-user hardware. Managed district technology inventory and supported patching, upgrades, troubleshooting, and asset tracking.

Windows 10 Patching And Upgrades Troubleshooting Apple TVs

IT Support Specialist

Boyertown Area School District

Aug 2018 - Apr 2019 (8 months)

Delivered hardware and software support to administrators, teachers, and students across multiple district buildings. Supported Google Workspace/Google Classroom, classroom devices (Smartboards, projectors, iPads, MacBooks, Apple TVs), and coordinated a district printer refresh and device imaging/ticket workflows.

Google Classroom Google Workspace Windows 8+Windows 10 Smartboard Projectors Apple TVs Printer Support Imaging Ticketing

IT Support Specialist

Quantum Global Technologies

Aug 2017 - Aug 2018 (1 year)

Served as the sole on-site IT support contact for corporate headquarters, providing comprehensive end-user support for the US office locations. Delivered remote IT phone support using SCCM and TeamViewer, supported laptops/desktops/virtual PCs, and supported C-level executives and external vendors.

SCCM TeamViewer Remote Support After Hours Support Vendor coordination

Application Support Specialist

Populytics

Feb 2017 - Aug 2017 (6 months)

Provided IT support for users and remote/home-based employees using remote desktop tools and ticketing systems. Supported claims processing and health systems and generated SQL reports while administering SharePoint sites and acting as a liaison between healthcare IT teams.

Remote Desktop Support Ticketing Systems Claims Processing Data Warehouse Support EDI WebSAI Alere Alegeus Data Analysis SharePoint

Systems Analyst

Fox Chase Cancer Center

Sep 2014 - Feb 2017 (2 years 5 months)

Provided primary IT support for the Radiology department and served as the direct point of contact for healthcare technology vendors. Administered Philips PACS and Siemens Syngo Workflow (RIS), managed LifeImage and Nuance Dictation, and supported reporting via SQL/Crystal Reports while overseeing film library operations and the desktop support ticket queue.

Siemens Syngo Workflow (RIS)Nuance Dictation Account Administration Upgrades (PACS Workflow LifeImage)CD DVD Film Library Operations Desktop Support Ticket Queue SQL Crystal Reports