Jon O'Donnell

I’m a Senior User Assistance Developer and technical writer with 20+ years delivering high-quality documentation for SaaS, cloud, cybersecurity, and enterprise software platforms. I interview subject matter experts and translate complex technical behavior into clear, accurate, usable user workflows, especially for feature planning through release.

At Oracle (Remote), I led documentation for complex platform capabilities including AI assistant and agent capabilities, and I documented Oracle Analytics Cloud and Fusion Data Intelligence with tutorials, conceptual guides, and reference content. I also led an internal AI task force to evaluate and implement AI-assisted documentation workflows, improving content creation efficiency and consistency across 6 annual release cycles.

Previously at CodeSecure (formerly GrammaTech), I restructured installation procedures and improved customer satisfaction by 30%. I streamlined documentation workflows to resolve 50 Jira tickets/bugs per release, boosted testing effectiveness by 200%, and reduced technical support inquiries by 25% through clearer technical content and improved accuracy, usability, and collaboration with engineering, product, sales, marketing, and customer success.