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Lauren Halpert

@laurenhalpert

Message

I create clear, engaging technical documentation from hands-on IT support experience.

United States

Message

What I'm looking for

I'm looking to create clear, concise, comprehensive documentation that helps people learn and solve problems. I value logical, user-friendly content, continuous learning, and opportunities to combine writing with hands-on technical knowledge.

I've supported users and documented technical solutions at Kaseware and Boom Supersonic, turning troubleshooting steps into clear, digestible resources. I currently build and update an internal IT knowledge site in Jira while maintaining the background-check process and onboarding users across Google, Microsoft, Mac, and Windows environments.

My IT background includes Okta Workflows automation, Google and Microsoft administration, Jira-based issue tracking, conference-room troubleshooting, and device support. I'm a proud grammar nerd who believes technical writing should be engaging, logical, and easy to understand.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

Kaseware

Oct 2024 - Present (1 year 11 months)

Take ownership of the background check process, maintaining accurate, easy-to-understand instructions. Onboard users with Google and Microsoft on both Mac and Windows, and migrate laptops from Google MDM to Intune.

Jira Intune Troubleshooting Documentation Inventory Management

IT Support

Boom Supersonic

May 2023 - Oct 2024 (1 year 5 months)

Remotely assisted users via Ninja and Team Viewer to troubleshoot and install needed software. Automated IT onboarding and offboarding processes using Okta Workflows and maintained conference rooms.

Ninjas Zendesk Jira Linear Okta Workflows Cisco Meraki Adobe Administration Documentation