Julianna Rhodes
@juliannarhodes
Senior Technical Writer with 25+ years of documentation expertise.
United StatesWhat I'm looking for
With over 25 years of experience in producing exceptional, user-friendly documentation for enterprise SaaS software, I excel at creating clear and concise materials for both technical and non-technical audiences. My career has been marked by a commitment to high standards and a collaborative approach, working closely with stakeholders across global teams to ensure that documentation meets the evolving needs of users.
Throughout my career, I have successfully led documentation projects in fast-paced environments, including my recent role at Morgan, Lewis & Bockius, where I developed a Style Guide and Governance Manual for their SharePoint Modern intranet. My tenure at Ivanti, Inc. as a Staff Technical Writer further honed my skills, where I documented complex cybersecurity procedures and mentored other writers. I take pride in my ability to adapt to new challenges and continuously improve documentation processes, ensuring that all materials are not only informative but also engaging.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer
Morgan, Lewis & Bockius LLP
May 2024 - Jul 2024 (2 months)
Contracted to write a Style and Governance Guide for MorganNet, assisting SharePoint administrators and site owners. Conducted an audit of the intranet to identify bugs and style errors.
Staff Technical Writer
Ivanti, Inc.
Sep 2018 - Jul 2023 (4 years 10 months)
Led a team of writers to produce documentation for Ivanti's cybersecurity software, delivering guides and release notes for multiple major releases. Mentored junior writers and utilized MadCap Flare for documentation.
Technical Writer
ForeScout Technologies
Oct 2016 - Jul 2018 (1 year 9 months)
Authored API Configuration Guides and Release Notes for ForeScout's cybersecurity products, ensuring technical accuracy and clarity for users.
Technical Writer
eBay, Inc.
Mar 2013 - Aug 2016 (3 years 5 months)
Developed compliance documentation for eBay in preparation for the company split with PayPal, ensuring adherence to various standards including ISO and PCI DSS.
Documentation Manager
Document Logistix, Ltd.
Aug 2006 - Feb 2009 (2 years 6 months)
Managed a team of technical writers, established a company-wide Style Guide, and improved documentation processes, significantly enhancing communication and reducing costs.
Education
Degrees, certifications, and relevant coursework
UCUniversity of California at Santa Cruz
Bachelor of Arts, English Literature
Activities and societies: Marketing Internship at Foghorn Press, San Francisco, CA.
Bachelor of Arts degree in English Literature with Graduate courses in Publishing and Marketing.
Availability
Location
United StatesAuthorized to work in
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