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THDetail-oriented claims and customer service specialist skilled in fraud detection and data analysis.
Experience
Claims Examiner
State of Hawaiʻi – Department of Labor & Industrial Relation
Jul 2021 - Sep 2025 (4 years 2 months)
Call Center Representative
State of Hawaiʻi – Department of Labor & Industrial Relation
Mar 2021 - Jun 2021 (3 months)
Customer Service Representative
Pacific Southwest Administrators
Nov 2019 - Jan 2021 (1 year 2 months)
Customer Care Representative
Bank of Hawaiʻi
Feb 2017 - Sep 2019 (2 years 7 months)
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
I am an experienced customer support professional skilled in phone and remote support, resolving customer issues efficiently.
Experience
Senior Customer Service Associate
Teleperformance
Phone Banking Officer
ICICI Bank Limited
Remote Client Support Executive
I am an IT helpdesk and customer support professional specializing in technical troubleshooting and leadership.
Experience
Freelance Technical Support
Freelance
Jul 2024 - Feb 2025 (7 months)
GOSenior Technical Support
Feb 2018 - Jul 2024 (6 years 5 months)
Technical Support Associate
Telstra
Oct 2017 - Feb 2018 (4 months)
JELive chat support specialist focused on customer satisfaction and problem-solving.
Experience
Live Chat Support Specialist
Teleperformance Phils
Feb 2020 - Jun 2024 (4 years 4 months)
Chat Support Specialist
IQor Philippines
Jun 2019 - Jan 2020 (7 months)
Phone Technical Support
Concentrix Clark
Customer service professional skilled in live chat, phone support, order entry, and client communication.
Experience
Customer Service Representative
Qurate Retail Group
Sep 2023 - Present (2 years 2 months)
Customer Service Representative
Alorica
Oct 2021 - Jun 2023 (1 year 8 months)
LDCustomer service team leader with extensive BPO experience.
Experience
Customer Service Team Leader
Shore Agents Inc
Mar 2022 - Present (3 years 8 months)
Customer Service Team Leader
Shore Agents Inc
Jan 2022 - Present (3 years 10 months)
MECustomer support professional experienced with UK telecoms, empathetic problem-solver available for remote shifts.
Experience
Customer Service Representative
Teleperformance Egypt
Jan 2024 - Present (1 year 10 months)
BBI am a sales executive/project executive working at Allan Lloyds Group located in Albania.
Experience
AGSales Executive
Allan Lloyds Group
Nov 2023 - Present (2 years)
Customer Support
Teleperfomance
May 2022 - Oct 2022 (5 months)
REOffice Assistant
Experienced customer service representative with strong phone, chat, and email skills.
Experience
Customer Service Representative
UnitedHealth Group
Apr 2020 - Aug 2025 (5 years 4 months)
Customer Service Representative
Capital One
Sep 2018 - Feb 2020 (1 year 5 months)
Technical support specialist focused on VoIP activations and training.
Experience
GTVoice Activations Representative
Granite Telecommunications
Oct 2023 - Present (2 years 1 month)
Team Lead
Dodge's Chicken Stores
Apr 2022 - Oct 2022 (6 months)
ASTechnical Support Representative
French-speaking technical support specialist experienced in VoIP and cloud support.
Experience
ACAdvanced App/Cloud Support Analyst
Accenture
Feb 2024 - Present (1 year 9 months)
French Technical Support Representative
Acquire Asia Pacific
Feb 2019 - Oct 2023 (4 years 8 months)
Customer Service Representative
Harte Hanks
Remote customer service specialist delivering empathetic, efficient support and high satisfaction.
Experience
Customer Service Specialist
Vivo Kenya
Jul 2021 - Mar 2025 (3 years 8 months)
Customer Service Consultant
Horizon Contact Centers
Feb 2020 - Jun 2021 (1 year 4 months)
SFOrganized office technician and executive assistant skilled in communication, scheduling, and patient care.
Experience
Executive Assistant
Savannah Freeman
Jan 2024 - Jan 2025 (1 year)
Nursing Assistant
Savannah Freeman
Jan 2022 - Jan 2024 (2 years)
Office Technician
Savannah Freeman
Jan 2019 - Jan 2023 (4 years)
Customer-focused IT support specialist delivering timely technical solutions and service improvements.
Experience
Service Desk Support Technician
Fletchers
Apr 2024 - Present (1 year 7 months)
Customer Service Advisor
J Parkers
Feb 2024 - May 2024 (3 months)
CCaaS Support Specialist
Babble
MSCustomer-focused banking professional with 3+ years delivering exceptional phone and contact center support.
Experience
Phone Banking Officer
The Bank of Punjab
Apr 2023 - Present (2 years 7 months)
Contact Center Executive
MCB Bank Limited
May 2022 - Mar 2023 (10 months)
BUCustomer Support Specialist with 5+ years improving SaaS B2B customer experience and KPIs.
Experience
Customer Support Agent
Jan 2022 - Present (3 years 10 months)
Customer Service Agent
Vodafone
Jan 2019 - Jan 2022 (3 years)
Tech enthusiast blending AI, customer service, and creative storytelling for user-focused experiences.
Experience
Retail & Phone Technician
Various Phone Stores
Jan 2022 - Dec 2025 (3 years 11 months)
AI Data Annotator
Freelance
Jan 2021 - Dec 2023 (2 years 11 months)
CEResults-driven customer support specialist with SaaS and e-commerce expertise.
Experience
Customer Support Specialist
Celereast E-Commerce Platform
Jul 2024 - Sep 2024 (2 months)
Customer Support Specialist
ValueKlip Software
Jan 2024 - Mar 2024 (2 months)
Customer Support Person
Fine-Living Real Estate
I have experience in Telecoms, customer service, as well as fault finding and provisioning.
Experience
Provisioning Co-ordinator - Wholesale
Giacom
Jan 2025 - Present (10 months)
Fibre Optic Splicing Engineer
TotalCare
Aug 2024 - Jan 2025 (5 months)
Customer Service Advisor
TV Licence
Mar 2024 - Jul 2024 (4 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Paperchase Accountancy Pvt. Ltd.
Technical Support Representative
Verizon
Nov 2015 - Oct 2017 (1 year 11 months)
Jun 2019 - Jan 2020 (7 months)
Executive Services Specialist II
Cloudstaff Inc.
Apr 2021 - Mar 2022 (11 months)
Executive Services Specialist II
Cloudstaff Inc.
Apr 2021 - Jan 2022 (9 months)
Customer Service Executive
Shore360
Apr 2019 - Apr 2021 (1 year 11 months)
RealEstate.al
Apr 2021 - Feb 2022 (10 months)
TUOffice Coordinator
Turboo
Asurion
Jul 2018 - Dec 2019 (1 year 5 months)
May 2018 - Dec 2018 (7 months)
STFrench Helpdesk Technician
Stefanini
Jun 2017 - Aug 2017 (2 months)
French Technical Support Representative
TCL Online Services
Oct 2015 - Jun 2017 (1 year 8 months)
Dec 2022 - Oct 2023 (10 months)
Technical Support Engineer
Dematic
Jul 2022 - Dec 2022 (5 months)
VM2 Line Faults Advisor
Virgin Media
Apr 2018 - Jul 2022 (4 years 3 months)
Feb 2023 - Dec 2023 (10 months)
Customer Service Person
MTN Nigeria Telecommunication
Feb 2023 - Mar 2023 (1 month)
VoIP Engineer / Faults Helpdesk
Ridgewall Ltd
Jul 2022 - Nov 2023 (1 year 4 months)
Transport Controller / Planner
First Bus
Sep 2021 - Jun 2022 (9 months)
