Open to opportunities

joshua escobido

@joshuaescobido

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Live chat support specialist focused on customer satisfaction and problem-solving.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a dynamic environment.

As a dedicated live chat support specialist, I leverage my expertise in customer relations and technical problem-solving to deliver exceptional service. With experience at leading companies like Apple and Sprint, I have honed my skills in diagnosing and troubleshooting a variety of technical issues, ensuring that customers receive timely and effective solutions.

My role involves providing real-time assistance to customers, guiding them through product setups, software updates, and troubleshooting processes. I pride myself on maintaining a professional and friendly demeanor, which fosters positive customer experiences and enhances satisfaction. I am committed to continuous learning and staying updated on the latest products and policies to provide the most current information to customers.

Experience

Work history, roles, and key accomplishments

Live Chat Support Specialist

Teleperformance Phils

Feb 2020 - Jun 2024 (4 years 4 months)

Provided real-time assistance to customers via Apple’s live chat platform, offering solutions for product-related issues and diagnosing technical problems with Apple devices. Assisted with product setup, software updates, and configuration inquiries, ensuring optimal product performance and maintaining detailed documentation of customer interactions.

Live Chat Support Technical Troubleshooting Customer Service apple Documentation Communication Skills Data Security

Chat Support Specialist

IQor Philippines

Jun 2019 - Jan 2020 (7 months)

Provided real-time assistance to Sprint (T-Mobile) customers via live chat, resolving inquiries related to mobile services, billing, and devices. Assisted with troubleshooting network issues, phone activation, and service setup, while also helping with account management tasks such as plan changes and upgrades.

Live Chat Support Mobile Billing Account Management Customer Service Communication Problem Solving CRM

Phone Technical Support

Concentrix Clark

Jun 2019 - Jan 2020 (7 months)

Provided real-time technical support via live chat for AT&T DirecTV customers, addressing issues related to service interruptions and equipment functionality. Troubleshot DirecTV equipment like receivers and DVRs, and assisted with streaming issues and app-related problems on various platforms.