Juenna Gooch

I am a customer service professional with over 10 years of experience handling phone, chat, and email support across healthcare, finance, hospitality, and warehouse environments.

At UnitedHealth Group I supported members remotely, answering policy, product, billing, and payment questions; at Capital One I processed payments and resolved billing complaints via phone and email.

I have managed customer support teams of 6–10 people, improved response times by 11–20%, and handled order inquiries, exchanges, account management, and escalations.

I am authorized to work in the U.S., hold a valid driver's license, and bring strong organizational skills, technical proficiency, and multichannel support experience to roles focused on excellent customer outcomes.