Open to opportunities

Juenna Gooch

@juennagooch

Message

Experienced customer service representative with strong phone, chat, and email skills.

United States

Message

What I'm looking for

I seek a customer-focused role offering multichannel support responsibilities, team leadership opportunities, and chances to improve response metrics and customer experience.

I am a customer service professional with over 10 years of experience handling phone, chat, and email support across healthcare, finance, hospitality, and warehouse environments.

At UnitedHealth Group I supported members remotely, answering policy, product, billing, and payment questions; at Capital One I processed payments and resolved billing complaints via phone and email.

I have managed customer support teams of 6–10 people, improved response times by 11–20%, and handled order inquiries, exchanges, account management, and escalations.

I am authorized to work in the U.S., hold a valid driver's license, and bring strong organizational skills, technical proficiency, and multichannel support experience to roles focused on excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

UnitedHealth Group

Apr 2020 - Aug 2025 (5 years 4 months)

Handled member inquiries on policies, products, billing and payments via phone, chat and email in a remote role, maintaining high service quality over a five-year period.