Davy Beugre
@davybeugre
French-speaking technical support specialist experienced in VoIP and cloud support.
PhilippinesWhat I'm looking for
I am a French native and experienced technical support specialist with a background in VoIP, cloud support, and helpdesk operations across multinational service providers.
I have provided tiered technical support via phone, chat, email, and screen sharing, troubleshooting hardware, software, operating systems, and network issues while logging and tracking incidents in ticketing systems.
During roles at RingCentral (Acquire Asia Pacific), Accenture Philippines, Stefanini, and TCL Online Services, I recommended network and design improvements, supported VoIP services, and contributed to process and reporting enhancements.
I am people-oriented, adaptable in tricky situations, fluent in English and native in French, and seek to apply my skills to contribute immediately within a progressive company.
Experience
Work history, roles, and key accomplishments
ACProvide technical support for hardware, software, and network issues via phone, email, and chat; log and resolve service desk incidents and manage service requests to maintain SLA compliance.
French Technical Support Representative
Acquire Asia Pacific
Feb 2019 - Oct 2023 (4 years 8 months)
Provided French-language technical support for VoIP services, diagnosed network issues, recommended hardware/software solutions, and handled phone, chat, screen share and email interactions to resolve customer issues.
Customer Service Representative
Harte Hanks
May 2018 - Dec 2018 (7 months)
Delivered customer service support handling inquiries and transactions for assigned accounts, ensuring accurate information delivery and timely resolution of issues.
STFrench Helpdesk Technician
Stefanini
Jun 2017 - Aug 2017 (2 months)
Answered incoming calls, email and chat requests in French, logged tickets accurately, troubleshot hardware/software/network issues, and escalated incidents to higher-level support as needed.
French Technical Support Representative
TCL Online Services
Oct 2015 - Jun 2017 (1 year 8 months)
Handled phone and non-voice support for assigned accounts, maintained transaction records and reports, and collaborated on process improvements to speed report generation and reduce costs.
Directory Assistance Agent
E-Teleconnect
Feb 2015 - Sep 2015 (7 months)
Provided French-Canadian directory assistance via phone by locating accurate telephone listings and addresses using proprietary tools and escalating issues when necessary.
Education
Degrees, certifications, and relevant coursework
School for Advanced Studies - Groupe EDHEC
Bachelor of Computer Science, Computer Science
2008 - 2012
Bachelor of Computer Science completed at School for Advanced Studies - Groupe EDHEC between 2008 and 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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