BUBenjamin User
@benjaminuser3
Customer Support Specialist with 5+ years improving SaaS B2B customer experience and KPIs.
ItalyWhat I'm looking for
I am a customer support specialist with over five years of experience in SaaS B2B and telecom, providing phone, chat, and email support and managing 30–40 interactions daily. I consistently achieved a 92% CSAT, met FCR goals, and reduced response times by 20% through workflow improvements.
I am skilled with CRM platforms and support tools, and I prioritize empathy, process improvement, and reliable delivery of results. I hold Customer Success and Salesforce Admin fundamentals training and seek roles where I can improve customer outcomes and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Jan 2022 - Present (3 years 9 months)
Provide B2B software support via live chat, email, and phone, handling 30–40 interactions daily and maintaining a 92% CSAT while meeting FCR and other KPIs.
Customer Service Agent
Vodafone
Jan 2019 - Jan 2022 (3 years)
Handled inbound customer inquiries via phone, chat, and email, resolved technical issues through the app, and reduced response time by 20% through workflow improvements.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Certificate, Customer Success
2023 - 2023
Completed the "Customer Success Fundamentals" course on LinkedIn Learning in 2023.
Lorgna Pindemonte Verona High School
High School Diploma, Administration, Finance & Marketing
2013 - 2018
Completed secondary education in Administration, Finance & Marketing at Lorgna Pindemonte Verona High School from 2013 to 2018.
SASalesforce
Certificate, Salesforce Administration
Completed basic Salesforce administration training (Salesforce Admin basics).
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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