Dhruv Ghoshal
@dhruvghoshal
I am an experienced customer support professional skilled in phone and remote support, resolving customer issues efficiently.
IndiaWhat I'm looking for
I am a customer support professional with over three years of experience across phone banking, e-commerce and remote client support. I have resolved order, tracking, returns and product queries at Teleperformance for Flipkart, worked as a Phone Banking Officer at ICICI Bank, and supported international clients on Stocktake Online as a Remote Client Support Executive.
I am skilled in phone, email, chat and WhatsApp support, with strong communication and problem-solving abilities and proficiency in MS Office; I have completed NAC storekeeper (tech) training and basic C coursework. I am an eager learner who consistently delivers timely resolutions and seeks roles that allow me to grow my technical and customer-service expertise.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Associate
Teleperformance
Served as Senior Customer Service Associate at Teleperformance for 2 years, assisting Flipkart customers with order tracking, returns, cancellations and product queries to ensure timely resolution.
Phone Banking Officer
ICICI Bank Limited
Provided phone banking support at ICICI Bank for 1 year, handling customer inquiries, transactions and complaint resolution to maintain service quality.
Remote Client Support Executive
Paperchase Accountancy Pvt. Ltd.
Supported international clients on Stocktake Online inventory software for 6 months via email, chat, WhatsApp and phone, resolving technical and account issues promptly.
Education
Degrees, certifications, and relevant coursework
Vasundhara Degree College, Kagaznagar
Bachelor of Science, Mathematics, Physics, Computer Science
Grade: 60%
Completed Bachelor of Science (MPCs) at Vasundhara Degree College, Kagaznagar affiliated to Kakatiya University, scoring 60%.
Vivekananda Junior College, Kagaznagar
Intermediate, Intermediate Education
Grade: 66.5%
Completed Intermediate at Vivekananda Junior College, Kagaznagar with 66.5%.
Government High School Easgaon No. 3
Secondary School Certificate (SSC), Secondary Education
Grade: 70%
Completed Secondary School Certificate (SSC) at Government High School Easgaon No. 3 with 70%.
Availability
Location
IndiaAuthorized to work in
Job categories
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