Zaquan Buckingham
@zaquanbuckingham
Customer service professional skilled in live chat, phone support, order entry, and client communication.
What I'm looking for
I am a customer service professional with hands-on experience supporting customers in retail and call-center environments. I have worked directly with clients via phone and live chat to resolve issues and process orders.
I bring practical skills in live chat, phone etiquette, cold calling, order entry, typing, and general computer operation. I focus on clear communication and accuracy when handling customer accounts and transactions.
I earned a high school diploma in 2021 and moved quickly into frontline service roles, gaining experience in high-volume support settings. My background has helped me develop reliability and a steady work pace under pressure.
I am motivated, punctual, and committed to improving customer satisfaction. I seek roles where I can contribute immediately while continuing to learn and take on greater responsibilities over time.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Qurate Retail Group
Sep 2023 - Present (2 years)
Provide customer service via phone and live chat, performing order entry and maintaining professional phone etiquette to resolve inquiries promptly.
Customer Service Representative
Alorica
Oct 2021 - Jun 2023 (1 year 8 months)
Provided customer support for Intuit customers through phone and live chat, managing order entry and conducting outreach via cold calling to resolve account issues.
Education
Degrees, certifications, and relevant coursework
Heritage High School
High School Diploma, General Studies
2018 - 2021
Completed High School Diploma at Heritage High School in Newport News, VA, from September 2018 to June 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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