Open to opportunities

Tracy Hollander

@tracyhollander

Message

Detail-oriented claims and customer service specialist skilled in fraud detection and data analysis.

United States

Message

What I'm looking for

I’m seeking a customer-focused role in claims or client services where I can apply fraud detection, data analysis, and process improvement to deliver accurate, efficient outcomes.

I am a detail-oriented professional with extensive experience in administrative support, customer service, and claims adjudication, including promotion to UI Specialist II at the State of Hawai‘i. I consistently apply strong data analysis and verification skills to detect fraud and manage high-volume casework efficiently.

In my roles I have conducted claimant interviews, contacted employers to resolve issues, and supported clients navigating online systems. I have delivered accurate member and provider guidance, handled complex account investigations, and partnered with cross-functional teams to streamline resolution.

I am proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and bring a proven track record of client relations, conflict resolution, and reliable record management that improves process accuracy and customer outcomes.

Experience

Work history, roles, and key accomplishments

Claims Examiner

State of Hawaiʻi – Department of Labor & Industrial Relation

Jul 2021 - Sep 2025 (4 years 2 months)

Processed PUA and unemployment claims per state and federal rules, detected fraud through data analysis and verification, and conducted claimant phone interviews to resolve issues and confirm employer details.

Fraud Detection Data Analysis Phone Interviews Case Management Customer Service Microsoft Excel

Call Center Representative

State of Hawaiʻi – Department of Labor & Industrial Relation

Mar 2021 - Jun 2021 (3 months)

Assisted claimants with unemployment claim processing and status updates, guided users through online claim systems, and resolved application issues via phone support.

Call Center Support Customer Service Troubleshooting Phone Communication Documentation

Customer Service Representative

Pacific Southwest Administrators

Nov 2019 - Jan 2021 (1 year 2 months)

Provided benefit information and network guidance to members and healthcare providers, assisted with patient claims, and granted pre-authorizations for eligible medical treatments.

Customer Service Medical Claims Provider Relations Benefits Record keeping Microsoft Office Problem Solving

Customer Care Representative

Bank of Hawaiʻi

Feb 2017 - Sep 2019 (2 years 7 months)

Handled account inquiries and client concerns, maintained transaction documentation and case notes, partnered with cross-functional teams to resolve complex account issues.