MSMuhammad Shoaib
@mskjrhere
Customer-focused banking professional with 3+ years delivering exceptional phone and contact center support.
PakistanWhat I'm looking for
I am a customer-focused banking professional with over three years of experience in customer care services. I hold a Bachelor’s degree in Commerce and a Master’s in Economics, which provide a solid foundation in business operations and financial understanding.
At The Bank of Punjab as a Phone Banking Officer and previously as a Contact Center Executive at MCB Bank, I delivered high-quality phone support, resolved escalations, assisted with online banking issues, and tracked KPIs to meet service targets. I also acted as a team lead in the absence of the Team Leader and managed e-form rejections to ensure workflow continuity.
I excel in communication, problem-solving, CRM handling, MS Office, multitasking, and maintaining compliance and confidentiality. I am seeking to leverage my customer-centric approach and banking experience in a growth-oriented role where I can contribute to service excellence and take on increasing responsibility.
Experience
Work history, roles, and key accomplishments
Phone Banking Officer
The Bank of Punjab
Apr 2023 - Present (2 years 4 months)
Provide phone-based banking support by resolving customer inquiries, troubleshooting online banking issues, processing transactions, and ensuring compliance while meeting performance metrics.
Contact Center Executive
MCB Bank Limited
May 2022 - Mar 2023 (10 months)
Delivered high-quality contact center support by resolving customer issues, assisting with transactions and digital banking, acting as acting team lead, and managing e-form follow-ups to meet service targets.
Education
Degrees, certifications, and relevant coursework
SUShah Abdul Latif University
Master's in Economics, Economics
2017 - 2019
Activities and societies: Completed academic projects on economic theory and policy analysis; research and data interpretation.
Completed a Master's in Economics with coursework in microeconomics, macroeconomics, development economics, and public finance, developing strong analytical and data interpretation skills. Undertook academic projects focused on economic theory and policy analysis.
SUShah Abdul Latif University
Bachelor of Commerce, Commerce
2013 - 2015
Grade: Second Division
Activities and societies: Participated in academic assignments and presentations focused on real-world business scenarios.
Completed a Bachelor in Commerce covering financial accounting, business law, taxation, economics, and auditing, building a solid foundation in financial management and business operations.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
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