Venkat AA
@venkataa
I am an IT helpdesk and customer support professional specializing in technical troubleshooting and leadership.
IndiaWhat I'm looking for
I am a customer-focused IT helpdesk and technical support professional with extensive experience supporting global telecoms such as Google Fi, Verizon and Telstra. I deliver technical troubleshooting across devices, networks and software and have maintained a 5/5 Fiverr rating for remote support.
I combine hands-on technical skills with clear communication, multilingual chat and email support, and a track record of improving processes, training teams and driving performance improvements. I seek roles where I can apply technical expertise, team leadership and AI-enabled productivity to boost customer satisfaction and operational metrics.
Experience
Work history, roles, and key accomplishments
Freelance Technical Support
Freelance
Jul 2024 - Feb 2025 (7 months)
Maintained a 5/5 rating on Fiverr by delivering remote technical support, resolving phone, computer, and printer issues for diverse clients. Provided multilingual chat and email support and performed remote takeovers to fix complex problems for elderly and non-technical users.
GOProvided chat and email technical support for Google Fi, troubleshooting device and network issues, handling port-ins/outs and billing. Worked rotational shifts including 10-hour days and weekends while maintaining customer satisfaction across domestic and international devices.
Technical Support Associate
Telstra
Oct 2017 - Feb 2018 (4 months)
Supported Telstra customers via voice, chat, and email by troubleshooting network issues and providing tailored telecom solutions. Collaborated with team members to improve first-call resolution and streamline support processes.
Technical Support Representative
Verizon
Nov 2015 - Oct 2017 (1 year 11 months)
Provided helpdesk support for Verizon customers resolving connectivity, modem, networking, and device issues and configuring network settings. Promoted to Business Elite within 8 months and escalated complex cases to senior technicians as needed.
Education
Degrees, certifications, and relevant coursework
OUOsmania University
Bachelor of Commerce, Business and Commerce
Completed a Bachelor of Commerce with Computers at Osmania University in November 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Venkat?
You can contact Venkat and 90k+ other talented remote workers on Himalayas.
Message VenkatFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
