Lorie May Dimatulac
@loriemaydimatulac
Customer service team leader with extensive BPO experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with over a decade of experience in the BPO industry. My journey began in technical support and has evolved into leadership roles, where I have honed my skills in managing teams and delivering exceptional service. I thrive in fast-paced environments and am passionate about creating positive customer experiences.
Throughout my career, I have worked with various companies, including Sutherland Global Services and Shore360, where I developed expertise in email, phone, and chat support. As a Customer Service Team Leader at Shore Agents Inc., my role has allowed me to lead a team while ensuring that we meet and exceed client expectations. I am committed to continuous learning and implementing new technologies to enhance service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Team Leader
Shore Agents Inc
Mar 2022 - Present (4 years 3 months)
Leads a team providing emails, phone, and chat support along with administrative assistance for a real estate photo editing company.
Customer Service Team Leader
Shore Agents Inc
Jan 2022 - Present (4 years 5 months)
Led a team providing email, phone, and chat support for a real estate photo editing company, ensuring high service standards.
Executive Services Specialist II
Cloudstaff Inc.
Apr 2021 - Mar 2022 (11 months)
Assisted merchants in becoming Payment Card Industry compliant through phone support and guidance.
Executive Services Specialist II
Cloudstaff Inc.
Apr 2021 - Jan 2022 (9 months)
Assisted merchants in becoming Payment Card Industry compliant through phone support and guidance.
Customer Service Executive
Shore360
Apr 2019 - Apr 2021 (1 year 11 months)
Provided emails, phone, and chat support along with administrative assistance for a real estate photo editing company.
Customer Service Executive
Shore360
Apr 2019 - Apr 2021 (2 years)
Provided emails, phone, and chat support for a real estate photo editing company, assisting clients with their needs.
Senior Email/Customer Service Representative
ClarkOutsourcing Inc.
Jan 2019 - Apr 2019 (3 months)
Handled emails, phone calls, and chats for financial planners and their clients, providing exceptional customer service.
Senior Email/Customer Service Representative
ClarkOutsourcing Inc.
Jan 2019 - Apr 2019 (3 months)
Managed emails, phone calls, and chats for financial planners and their clients, providing administrative support.
Email/Customer Service Representative
TaskUs Phil. Inc.
Oct 2018 - Jan 2019 (3 months)
Delivered email and phone support for a food delivery company, ensuring customer satisfaction.
Email/Customer Service Representative
TaskUs Phil. Inc.
Oct 2018 - Jan 2019 (3 months)
Delivered email and phone support for a food delivery company, ensuring customer satisfaction and timely responses.
SME/Email/Customer Service Representative
Support Ninja Inc.
Dec 2016 - Oct 2018 (1 year 10 months)
Provided chat and email support for a product delivery company, assisting clients with inquiries and issues, including bitcoin clients.
SME/Email/Customer Service Representative
Support Ninja Inc.
Dec 2016 - Oct 2018 (1 year 10 months)
Provided chat and email support for a product delivery company, assisting clients with inquiries and issues.
3rd Party Collector
Sargas Phil. Inc.
Oct 2016 - Nov 2016 (1 month)
Conducted inbound and outbound calls to collect debts from charge-off accounts, maintaining professionalism and efficiency.
1st Party Collector/CSR
IQor Phil. Inc
Sep 2016 - Oct 2016 (1 month)
Managed inbound and outbound calls to collect payments for phone and internet bills, ensuring customer satisfaction.
3rd Party Collector
Sargas Phil. Inc.
Sep 2016 - Oct 2016 (1 month)
Conducted inbound and outbound calls to collect debts from charge-off accounts, maintaining professionalism.
3rd Party Collector/CSR
IQor Phil. Inc
Aug 2015 - Sep 2016 (1 year 1 month)
Handled inbound and outbound calls to collect credit card debts, providing customer service throughout the process.
3rd Party Collector/CSR
IQor Phil. Inc
Aug 2015 - Sep 2016 (1 year 1 month)
Handled inbound and outbound calls to collect credit card debts, ensuring compliance with company policies.
1st Party Collector/CSR
IQor Phil. Inc
Aug 2015 - Sep 2016 (1 year 1 month)
Managed inbound and outbound calls to collect phone and internet bills, providing excellent customer service.
Technical Support/CSR
Sutherland Global Services
Oct 2010 - Nov 2010 (1 month)
Provided technical support and customer service by answering inbound and outbound calls, assisting customers with anti-virus installations.
Technical Support/CSR
Sutherland Global Services
Jan 2010 - Jan 2010 (0 months)
Provided technical support and customer service by answering inbound and making outbound calls to assist customers with anti-virus installations.
Education
Degrees, certifications, and relevant coursework
AMA Computer Learning Center
Undergraduate, Computer Programming
2010 -
Studied Computer Programming as an undergraduate, focusing on software development and programming languages.
Sapang Bato National High School
High School Diploma, General Education
2007 - 2010
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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