LDLorie May Dimatulac
@loriemaydimatulac
Customer service team leader with extensive BPO experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with over a decade of experience in the BPO industry. My journey began in technical support and has evolved into leadership roles, where I have honed my skills in managing teams and delivering exceptional service. I thrive in fast-paced environments and am passionate about creating positive customer experiences.
Throughout my career, I have worked with various companies, including Sutherland Global Services and Shore360, where I developed expertise in email, phone, and chat support. As a Customer Service Team Leader at Shore Agents Inc., my role has allowed me to lead a team while ensuring that we meet and exceed client expectations. I am committed to continuous learning and implementing new technologies to enhance service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Team Leader
Shore Agents Inc
Mar 2022 - Present (3 years 3 months)
Leads a team providing emails, phone, and chat support along with administrative assistance for a real estate photo editing company.
Customer Service Team Leader
Shore Agents Inc
Jan 2022 - Present (3 years 5 months)
Led a team providing email, phone, and chat support for a real estate photo editing company, ensuring high service standards.
Technical Support/CSR
Sutherland Global Services
Jan 2010 - Jan 2010 (0 months)
Provided technical support and customer service by answering inbound and making outbound calls to assist customers with anti-virus installations.
Technical Support/CSR
Sutherland Global Services
Oct 2010 - Nov 2010 (1 month)
Provided technical support and customer service by answering inbound and outbound calls, assisting customers with anti-virus installations.
3rd Party Collector/CSR
IQor Phil. Inc
Aug 2015 - Sep 2016 (1 year 1 month)
Handled inbound and outbound calls to collect credit card debts, ensuring compliance with company policies.
1st Party Collector/CSR
IQor Phil. Inc
Aug 2015 - Sep 2016 (1 year 1 month)
Managed inbound and outbound calls to collect phone and internet bills, providing excellent customer service.
3rd Party Collector/CSR
IQor Phil. Inc
Aug 2015 - Sep 2016 (1 year 1 month)
Handled inbound and outbound calls to collect credit card debts, providing customer service throughout the process.
1st Party Collector/CSR
IQor Phil. Inc
Sep 2016 - Oct 2016 (1 month)
Managed inbound and outbound calls to collect payments for phone and internet bills, ensuring customer satisfaction.
3rd Party Collector
Sargas Phil. Inc.
Oct 2016 - Nov 2016 (1 month)
Conducted inbound and outbound calls to collect debts from charge-off accounts, maintaining professionalism and efficiency.
SME/Email/Customer Service Representative
Support Ninja Inc.
Dec 2016 - Oct 2018 (1 year 10 months)
Provided chat and email support for a product delivery company, assisting clients with inquiries and issues.
SME/Email/Customer Service Representative
Support Ninja Inc.
Dec 2016 - Oct 2018 (1 year 10 months)
Provided chat and email support for a product delivery company, assisting clients with inquiries and issues, including bitcoin clients.
Email/Customer Service Representative
TaskUs Phil. Inc.
Oct 2018 - Jan 2019 (3 months)
Delivered email and phone support for a food delivery company, ensuring customer satisfaction and timely responses.
3rd Party Collector
Sargas Phil. Inc.
Sep 2016 - Oct 2016 (1 month)
Conducted inbound and outbound calls to collect debts from charge-off accounts, maintaining professionalism.
Email/Customer Service Representative
TaskUs Phil. Inc.
Oct 2018 - Jan 2019 (3 months)
Delivered email and phone support for a food delivery company, ensuring customer satisfaction.
Senior Email/Customer Service Representative
ClarkOutsourcing Inc.
Jan 2019 - Apr 2019 (3 months)
Managed emails, phone calls, and chats for financial planners and their clients, providing administrative support.
Senior Email/Customer Service Representative
ClarkOutsourcing Inc.
Jan 2019 - Apr 2019 (3 months)
Handled emails, phone calls, and chats for financial planners and their clients, providing exceptional customer service.
Customer Service Executive
Shore360
Apr 2019 - Apr 2021 (2 years)
Provided emails, phone, and chat support for a real estate photo editing company, assisting clients with their needs.
Customer Service Executive
Shore360
Apr 2019 - Apr 2021 (1 year 11 months)
Provided emails, phone, and chat support along with administrative assistance for a real estate photo editing company.
Executive Services Specialist II
Cloudstaff Inc.
Apr 2021 - Jan 2022 (9 months)
Assisted merchants in becoming Payment Card Industry compliant through phone support and guidance.
Executive Services Specialist II
Cloudstaff Inc.
Apr 2021 - Mar 2022 (11 months)
Assisted merchants in becoming Payment Card Industry compliant through phone support and guidance.
Education
Degrees, certifications, and relevant coursework
AMA Computer Learning Center
Undergraduate, Computer Programming
2010 -
Studied Computer Programming as an undergraduate, focusing on software development and programming languages.
Sapang Bato National High School
High School Diploma, General Education
2007 - 2010
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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