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Experienced leader in healthcare operations and recovery services.
Experience
Executive Director
Southwest Indiana Recovery and Empowerment
Dec 2024 - Aug 2025 (8 months)
President
Boyett Treatment Center
Jan 2017 - Nov 2024 (7 years 10 months)
Casino Accounting Manager
Unknown Casino Employer
Mar 2015 - Jun 2017 (2 years 3 months)
Marketing Manager
Nice Guy Vapors
Jan 2014 - Sep 2016 (2 years 8 months)
Casino Cage Supervisor
Unknown Casino Employer
Jul 2012 - Mar 2015 (2 years 8 months)
I am a bilingual operations specialist with 3+ years supporting real estate, community development, and client services.
Experience
Program Development Specialist
Peace Corps
Aug 2024 - Present (1 year 3 months)
Economic Development Specialist
Peace Corps
Aug 2022 - Aug 2024 (2 years)
Customer service specialist delivering empathetic, compliant support.
Experience
Contact Center Representative
All Web Leads
Jul 2025 - Present (4 months)
Virtual Client Support Specialist
Dynata Global
Jan 2023 - Jul 2025 (2 years 6 months)
Owner & Designer
Experienced nurse specializing in telehealth, infusion therapy, and clinic operations.
Experience
Director of Clinical Operations
Wellness Nashville
Jun 2020 - Present (5 years 5 months)
Director of Telehealth Education
Empower Health USA
Aug 2017 - Jun 2020 (2 years 10 months)
Licensed Practical Nurse
Enterprise telecom sales and business development leader driving multimillion-dollar growth.
Experience
Co-Founder
2210Cortez Data Center
Jan 2021 - Present (4 years 10 months)
Executive Manager
910Telecom
Jan 2005 - Jan 2021 (16 years)
Human Centered Process & Service Design, Implementation & Improvement, Program Management
Experience
Lead Program Manager, Bank UX Design
USAA
Jul 2024 - May 2025 (10 months)
Senior Program Manager, Central Design Office
USAA
Sep 2019 - Jul 2024 (4 years 10 months)
Design Producer I, Real Estate UX Design Team
USAA
Apr 2018 - Oct 2019 (1 year 6 months)
SaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
People-focused design leader driving product strategy and measurable business impact.
Experience
Design Director
USAA
May 2022 - Present (3 years 6 months)
Lead Designer
USAA
Jan 2018 - May 2022 (4 years 4 months)
Principal Designer
Quisitive
Analytical Business Development Analyst with expertise in data-driven solutions.
Experience
Senior Business Analyst
Wells Fargo
Jan 2023 - Present (2 years 10 months)
Business Analyst
Anderson Corporation
Jun 2022 - Sep 2022 (3 months)
Business Analyst
DCM Services
Jun 2021 - Dec 2021 (6 months)
Marketing operations specialist driving brand consistency and growth.
Experience
Marketing Operations Specialist
Local Image
Nov 2020 - Oct 2025 (4 years 11 months)
Administrative Assistant
Ski Haus
Dec 2016 - Jan 2019 (2 years 1 month)
120k-160k USD
I am a strategic operations leader optimizing systems, budgets, and technology to drive organizational efficiency.
Experience
Director, Operations
The Health Alliance for Violence Intervention
Jan 2019 - Present (6 years 10 months)
24k-49k USD
Professional with 20+ years, seeking a remote position eager to put their skills and experience to good use.
Experience
Owner Manager
Paradise Found
Dec 2008 - Jan 2025 (16 years 1 month)
Executive Assistant
Manners Management
Jan 2000 - Dec 2008 (8 years 11 months)
Detail-oriented claims and customer service specialist skilled in fraud detection and data analysis.
Experience
Claims Examiner
State of Hawaiʻi – Department of Labor & Industrial Relation
Jul 2021 - Sep 2025 (4 years 2 months)
Call Center Representative
State of Hawaiʻi – Department of Labor & Industrial Relation
Mar 2021 - Jun 2021 (3 months)
Executive healthcare leader driving multi-site operations, compliance, and growth.
Experience
Vice President of Operations
Assil Gaur Eye Institute
Jan 2023 - Present (2 years 10 months)
Vice President of Operations
Cano Health
Jan 2022 - Dec 2023 (1 year 11 months)
Dynamic Enterprise Sales Leader specializing in Digital Transformation.
Experience
Business Development Manager – Enterprise Software
Presidio
Dec 2021 - Present (3 years 11 months)
Vice President Technology Solutions
ATSG/MTM Technologies, Inc.
Apr 2019 - Nov 2021 (2 years 7 months)
Senior Technical Account Manager
Experienced marketing professional with a focus on customer service.
Experience
Home Health Care Provider
Longevity Home Health
Mar 2018 - Apr 2024 (6 years 1 month)
Casino Marketing Manager
Harrah’s Entertainment
Aug 2006 - Jul 2011 (4 years 11 months)
Executive Casino Host
Harrah’s Entertainment
Senior operations leader driving efficiency and AI-enabled contact center performance.
Experience
Self-Service Programs Director
American Specialty Health
Jan 2019 - Present (6 years 10 months)
Associate Director, Consumer Direct
American Specialty Health
Jan 2019 - Present (6 years 10 months)
Proven leader in workforce management and contact center operations.
Experience
Director of Workforce Management
Electronic Caregiver
Aug 2022 - Feb 2025 (2 years 6 months)
Senior Director of Call Center Services
Travel Outlook
Jan 2020 - Aug 2022 (2 years 7 months)
Workforce Management & Analytics Manager
Experienced customer service supervisor with a focus on healthcare.
Experience
Call Center Supervisor
TTEC
Nov 2019 - Present (6 years)
Team Lead / Escalation Specialist
Faneuil, Inc.
Nov 2017 - Nov 2019 (1 year 11 months)
Call Center Representative
Faneuil, Inc.
Oct 2016 - Oct 2017 (1 year)
Experienced across healthcare, and customer service industries.
Experience
Senior Supervisor, Remote Engagement Center
Optum Health/UnitedHealthcare
Jan 2020 - Present (5 years 10 months)
Senior Account Manager/Team Lead
Advantage Solutions
Aug 2015 - Present (10 years 3 months)
Agent Services Coordinator
Ben Kinney Companies
Jun 2021 - Jul 2022 (1 year 1 month)
Patient Service Representative
Umpqua Health
Aug 2020 - Jun 2021 (10 months)
Lit'l Texas Gal Quilting Co.
Jan 2008 - Dec 2019 (11 years 11 months)
Concierge & Front Desk Rep
San Luis Resort
Jan 2001 - Dec 2003 (2 years 11 months)
Flo Clinical Services
Mar 2014 - Aug 2017 (3 years 5 months)
Assistant Director of Operations
University of Texas at Austin
May 2014 - Sep 2017 (3 years 4 months)
Technical Program Manager, Engagement Manager
Bazaarvoice
Nov 2011 - Oct 2013 (1 year 11 months)
Aug 2015 - Jan 2018 (2 years 5 months)
UX Designer
Rexel
Oct 2014 - Aug 2015 (10 months)
UX Designer
AT&T – The Foundry
Apr 2014 - Oct 2014 (6 months)
Operations Analyst
Solutran, LLC
Mar 2020 - Aug 2020 (5 months)
Business Analyst
Mayo Clinic
May 2019 - Mar 2020 (10 months)
Consultant & Coach
SD Consulting Services, LLC
Jun 2018 - Mar 2019 (9 months)
Master Teacher
Simon Gratz Mastery Charter
Jul 2017 - Jun 2018 (11 months)
Assistant Principal of Instruction
Simon Gratz Mastery Charter
Feb 2015 - Jun 2017 (2 years 4 months)
Secondary Math and Science Teacher
Philadelphia School District
Sep 2010 - Dec 2014 (4 years 3 months)
Customer Service Agent
STERIS Corp
Sep 1996 - Jan 2000 (3 years 4 months)
Customer Service Representative
Pacific Southwest Administrators
Nov 2019 - Jan 2021 (1 year 2 months)
Customer Care Representative
Bank of Hawaiʻi
Feb 2017 - Sep 2019 (2 years 7 months)
Director of Regional Operations
Total Vision LLC
Jan 2017 - Dec 2022 (5 years 11 months)
Regional Manager
LensCrafters
Jan 2010 - Dec 2017 (7 years 11 months)
ATSG/MTM Technologies, Inc.
May 2018 - Nov 2021 (3 years 6 months)
Senior Solution Architect
ATSG/MTM Technologies, Inc.
Apr 2014 - Nov 2021 (7 years 7 months)
Jan 2001 - Apr 2006 (5 years 3 months)
Assistant Director of Slots
Harrah’s Entertainment
Jul 1997 - Jan 2001 (3 years 6 months)
Call Center Operations Manager
Corporate Travel Management
Jan 2015 - Dec 2018 (3 years 11 months)
Call Center Operations Director
Applied Automated Engineering Corporation
Jan 2012 - Dec 2015 (3 years 11 months)
NAVIS
Aug 2015 - Feb 2019 (3 years 6 months)
Operations Management Desk Manager
SYKES
Apr 2013 - May 2015 (2 years 1 month)
Customer Care Support Manager
Harry and David
Aug 2010 - Apr 2013 (2 years 8 months)
Billing Specialist/Quality Assurance, Member Services
NationsHealth
Aug 2011 - Present (14 years 3 months)
Customer Service Manager/Merchant Manager
JPay Inc. Corporate Office
Jul 2007 - Present (18 years 4 months)
Transportation Security Officer
Department of Homeland Security
Apr 2004 - Present (21 years 7 months)