Tauqir Ahmed

Managed new orders for data services, including broadband, FTTP, and SOGEA, as well as new line orders and migrations like WLR PSTN and ISDN. Oversaw these orders from initiation to completion for partners, ensuring smooth processing and successful service delivery. Liaised with suppliers such as Openreach and City Fibre to escalate delays and provided regular updates to partners.

Completed a specialized course and training in Fibre Optics & Splicing, gaining hands-on experience as a fibre splicing engineer. Worked in the field with qualified engineers, focusing on FTTP poles, pods/nodes, and cabinets to splice, fix, and install fibre cables. Acquired proficiency in splicing both single and ribbon fibres.

Served as a customer service advisor, handling inbound phone calls from customers. Assisted with a wide range of queries, including processing payments and facilitating license renewals. Provided direct support to ensure customer satisfaction with TV licensing services.

Worked as a Hosted Voice Solutions/Phone System Engineer, primarily remotely, addressing faults related to PBX/hosted phone systems, WLR lines, and Broadband. Resolved technical issues and managed queries concerning the setup and configuration changes of phone systems. Gained experience with Gamma Horizon and HVS phone systems.

Organized and planned emergency and scheduled transport for railway companies, airlines, and other organizations. Managed contracts with various coach and taxi companies to provide required transport services. Oversaw vehicle tracking, journey planning, and ensured all jobs were completed as scheduled.

Managed business accounts as an Incident Management Specialist, resolving faults across various services including PSTN/ISDN lines, broadband, leased lines, VoIP/SIP, email, and cloud services. Utilized systems like BTW, GAMMA, WLR, and TTB LLU to diagnose and resolve issues or escalate to relevant suppliers. Also served as an Account Manager, focusing on customer satisfaction, retention, and upse

Provided first-line technical support for phone and broadband packages, addressing customer faults and service issues. Utilized relevant systems to identify line faults, raise tickets, and provision orders. Tracked fault tickets until resolution and also served as an Assistant Team Leader.

Handled inbound calls as a TescoMobile Customer Service/Faults Advisor, addressing account-related queries and service incidents for pay monthly and PAYG mobile customers. Managed customer complaints effectively and actively engaged in upselling better deals to retain customers. Focused on resolving issues to ensure customer satisfaction.

Owned and operated a retail business specializing in mobile phones, computers, and accessories. Provided comprehensive repair services for both hardware and software. Managed all aspects of the business, including accounts, billing, customer invoices, and mobile phone contract documentation.

Grade: Merit

Achieved a Certificate of Higher Education with Merit in Internet Computing. This program provided foundational knowledge in computing principles and internet technologies.

Completed a BTEC Level 3 Diploma in Fibre Optics & Splicing. This training provided hands-on experience in splicing and cabling, including work with FTTP poles, pods/nodes, and cabinet installations.