Marwan Ehab

I am an energetic, articulate customer support professional with hands-on experience providing Tier-1 support to UK customers at Vodafone via Teleperformance Egypt. I consistently met KPIs for call resolution and satisfaction while resolving billing disputes, service issues, and account questions.

I adapt communication to British English standards, build rapport with international clients, and manage high-volume inbound calls using CRM tools, ticketing systems, and Avaya softphone. I am a quick learner who thrives in fast-paced call center environments and handles escalations with calm and effective problem-solving.

I am remote-ready with high-speed internet, a backup hotspot, a noise-cancelling headset, and a dedicated workspace. I am available for full-time, part-time, or U.S. timezone night shifts and seek remote customer service or support roles where I can leverage my communication skills and technical familiarity.