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Bilingual customer success specialist driving retention and satisfaction.
Experience
ACBilingual Customer Success Specialist
Accenture
Sep 2023 - Present (2 years 2 months)
Bilingual Customer Success Specialist
Brastel Co, Ltd.
Jun 2013 - Jun 2023 (10 years)
MMOnline Gaming & Betting Support | Microsoft Success & Relations | Bing SEM/SEO | Google Ads Copywriter
Experience
Customer Support Agent
Neo Group
Apr 2024 - Present (1 year 7 months)
TECustomer Support Agent
Teleperformance
Aug 2023 - Oct 2023 (2 months)
TEMicrosoft Relationship Manager
MMDedicated customer service representative with a passion for technology.
Experience
Customer Service Specialist
Pesapal
Oct 2023 - Jan 2025 (1 year 3 months)
Technical Operations Support Intern
Kanuri LTD (Wakandi Kenya)
Jan 2023 - Sep 2023 (8 months)
Customer support associate with experience in verification, onboarding, and customer complaint resolution.
Experience
Customer Support Associate
Essencea Infoserve Pvt Ltd
Jan 2025 - Present (10 months)
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CTExperienced customer support and technical support specialist with strong workforce coordination skills.
Experience
STWorkforce Specialist
Strikingly
Aug 2023 - Feb 2024 (6 months)
Customer Service Associate
Teleperformance
Apr 2018 - Feb 2019 (10 months)
TEActivations Support
Telstra
Technical Support Engineer skilled in Azure, web technologies, and customer-focused problem resolution.
Experience
Technical Support Engineer
Tek Experts
Feb 2022 - Present (3 years 9 months)
Intern – Mobile Web Specialist
Google African Developers Scholarship (GADS)
May 2021 - Feb 2022 (9 months)
Customer Service Representative
SUCertified customer service team leader with exceptional leadership skills.
Experience
Customer Support Specialist, Team Lead
Echo Group of Companies
Jan 2019 - Present (6 years 10 months)
Customer Service Representative
Altus Guesthouse
Jan 2016 - Dec 2018 (2 years 11 months)
MII am a datacenter engineer and network support specialist delivering reliable infrastructure and user-focused technical solutions.
Experience
Microsoft Technical Support
Tek-Experts
Jul 2024 - Present (1 year 4 months)
Network Engineer
WM-Integrated Solution Limited
Feb 2024 - Jul 2024 (5 months)
Network Engineer
CWG Plc
ARData entry and customer support specialist focused on accuracy and client satisfaction.
Experience
Customer Support
Hilton & RCI
Jan 2024 - Jan 2025 (1 year)
Data Entry Specialist
Bright Strix Company
Jan 2023 - Jan 2025 (2 years)
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I am a customer service professional specializing in inbound support and customer acquisition.
Experience
HIInbound Officer
Humana Insurance
Nov 2023 - May 2025 (1 year 6 months)
Customer Support
Staco Insurance Plc
Oct 2022 - Sep 2023 (11 months)
Client Relations Officer
NEM Insurance Plc
Feb 2021 - Aug 2022 (1 year 6 months)
LKTechnical Support Leader driving escalations, integrations, and team performance.
Experience
Technical Product Support Lead
Autymate
Sep 2022 - Apr 2025 (2 years 7 months)
Manager, Training and Onboarding
Virtism
Oct 2020 - Sep 2022 (1 year 11 months)
Senior Support Specialist
Virtism
Nov 2019 - Oct 2020 (11 months)
Experienced IT Support Specialist with a strong customer service background.
Experience
IT Support Specialist
World Connection - Open Tech Alliance
Jan 2024 - Present (1 year 10 months)
Trainer, Team Lead & QA Customer Service
Alcentra SA
Jan 2022 - Jan 2024 (2 years)
Customer Service Representative
Telus Digital
JAExperienced customer service professional with a passion for driving impactful results.
Experience
Customer Support Specialist
ENCORE AUCTIONS
Mar 2023 - Present (2 years 8 months)
Platform Support Specialist
ATTENTIVE
Mar 2022 - Feb 2023 (11 months)
Data Entry Clerk
VIP IT
VK
United States75k-110k USD
IT professional experience in application support, incident management, data analysis, and mentoring cross-functional teams.
Experience
Applications Analyst III
USPS
Jan 2025 - Present (10 months)
Senior Data Analyst
Customer service analyst with 15+ years specializing in fraud, trust & safety and escalation resolution.
Experience
Spark Driver Investigator
Walmart US
Jun 2023 - Present (2 years 5 months)
Owner & Transporter
Canine Concierge Transport LLC
Jul 2022 - Sep 2023 (1 year 2 months)
Freelance Marketer
Freelance
Market research specialist with expertise in content editing and localization.
Experience
Language Services Provider
caroLINE Language Services
Jan 2012 - Present (13 years 10 months)
Market Research Specialist
SFI
Jan 2022 - Jul 2024 (2 years 6 months)
Content Editor & Localization Associate
TELUS International AI Inc.
I am a payroll and accounting specialist with SAP expertise and payroll management experience.
Experience
Accounting and Operations
Pasticceria Tre Corone
Dec 2022 - Present (2 years 11 months)
ADPayroll Specialist
ADP
Jan 2020 - Dec 2021 (1 year 11 months)
ADCustomer Support Specialist
ADP
Apr 2019 - Jan 2020 (9 months)
Seasoned Operations Manager with expertise in process improvement.
Experience
Customer Service Agent
Alorica
Jan 2025 - Present (10 months)
Resolutions Specialist Manager
Carnival Cruise Line
Feb 2023 - Aug 2023 (6 months)
Sales & Support Manager
Victoria's Secret
I am a customer service specialist in housing repairs scheduling and collections.
Experience
BCCustomer Service Advisor
Birmingham City Council
Oct 2024 - Mar 2025 (5 months)
VOCustomer Advisor
Vodafone
Sep 2023 - May 2024 (8 months)
Support Worker
Starlight Support Services
Oct 2022 - Mar 2023 (5 months)
Experienced RCM specialist and senior billing executive improving revenue cycle performance and denial resolution.
Experience
Senior AR Specialist
Right Medical Billing
Jan 2023 - Present (2 years 10 months)
AR Specialist
EBS Billing Solution
Jan 2022 - Jan 2023 (1 year)
JLAssistant Executive
Tek-Experts
Jan 2023 - Jul 2023 (6 months)
Customer Support Agent
App Great
Aug 2022 - Dec 2022 (4 months)
Customer Support Agent
Ventures Lab
Sep 2021 - Aug 2022 (11 months)
May 2010 - Apr 2018 (7 years 11 months)
Collections Agent
NCO Group
Jan 2009 - May 2010 (1 year 4 months)
TITechnical Support Representative
Telus International
Jul 2007 - Jan 2009 (1 year 6 months)
Surveillant Fire
Sep 2017 - Jun 2019 (1 year 9 months)
Technical Customer Support
Mine Dare Technologies
Sep 2017 - Jun 2019 (1 year 9 months)
Jan 2023 - Nov 2023 (10 months)
Metallurgical Engineering Intern
Balita Alloy Limited
Mar 2018 - Jan 2020 (1 year 10 months)
Assistant Team Lead
LiveAdmins LLC
May 2018 - Nov 2019 (1 year 6 months)
Customer Support Greeter
LiveAdmins LLC
Jul 2016 - Jun 2018 (1 year 11 months)
Jan 2021 - Jan 2022 (1 year)
Customer Service Representative
Conduent
Jan 2015 - Jan 2021 (6 years)
Nov 2022 - Dec 2022 (1 month)
Data Entry Clerk
BINDERY BOOKS
Sep 2022 - Nov 2022 (2 months)
Georgia Urology
Jan 2023 - Jan 2024 (1 year)
TUData/Application Analyst Lead
Tech Mahindra US
Jan 2021 - Jan 2023 (2 years)
PESenior Enterprise Applications Analyst
PeaceHealth
Jan 2021 - Dec 2021 (11 months)
Senior Enterprise Applications Analyst
Centura Health IT
Jan 2016 - Jan 2021 (5 years)
Aug 2021 - Jan 2022 (5 months)
Schedule Manager
Home Instead Senior Care
May 2019 - Aug 2019 (3 months)
Jan 2016 - Jan 2022 (6 years)
Accounting Office Assistant
Studio Francesca Panteoro
Jan 2018 - Apr 2018 (3 months)
Dec 2015 - Aug 2020 (4 years 8 months)
Jubilee Life Insurance Company Limited
Jan 2021 - Jan 2023 (2 years)
