Open to opportunities

Elizabeth Odeyinka

@elizabethodeyinka

Message

I am a customer service professional specializing in inbound support and customer acquisition.

Nigeria

Message

What I'm looking for

I seek a collaborative customer-facing role in insurance or customer success where I can drive acquisition and retention using CRM tools, empathetic support, and cross-functional teamwork while growing into leadership.

I am a customer service professional with four years' experience driving customer acquisition and managing high-volume inbound inquiries across insurance operations.

At Humana I handled large volumes of member and provider calls, guided users through website and mobile app tools, and collaborated with claims, pharmacy, and care management teams to resolve complex issues. Previously I managed onboarding, claims inquiries, and cold-calling acquisition at Staco and NEM Insurance, consistently converting leads and maintaining compliance.

I leverage CRM platforms (Zoho, Salesforce, HubSpot, Nimble) and clear, value-focused communication to build trust, close objections, and ensure timely resolutions. I seek roles where I can contribute to customer retention and grow into leadership.

Experience

Work history, roles, and key accomplishments

Inbound Officer

Humana Insurance

Nov 2023 - May 2025 (1 year 6 months)

Handled a high volume of inbound calls from members, providers, and pharmacies addressing inquiries on health, dental, vision, and Medicare plans and assisted members with website/mobile app access to digital ID cards and provider directories.

Member Navigation Multitasking Objection Handling Cross Functional Collaboration Time Management Communication

Customer Support

Staco Insurance Plc

Oct 2022 - Sep 2023 (11 months)

Responded to customer inquiries via phone, email, and in-person, provided information on policies, claims procedures, and premium payments, and resolved complaints while liaising with underwriting, claims, and finance for timely resolutions.

Customer Support Claims Handling Policy Administration Cold Calling Appointment Setting Communication Compliance

Client Relations Officer

NEM Insurance Plc

Feb 2021 - Aug 2022 (1 year 6 months)

Served as primary client contact for policy and claims inquiries, managed client onboarding and guided policyholders through product selection and account setup using CRM tools, ensuring timely and professional resolutions.

Client Relations Onboarding Claims Management Communication Problem Solving